topic Need error information in General Topics

Need error information

Rauen — Mon, 22 Sep 2014 13:14:30 GMT

I received a critical notification in the system log stating

Event:"Abnormal system memory usage detected, restarting mgmtsrvr with virtual memory 853744 KB.”

I have been unable to find any documentation explaining what this error means or why it may have occurred. Could a Palo Alto representative please give me additional information about this error?

Re: Need error information

Retired Member — Mon, 22 Sep 2014 13:17:12 GMT

Re: Abnormal system memory usage detected, restarting ha_agent with virtual memory 3607332 KB.

seems similar

Re: Need error information

ssharma — Mon, 22 Sep 2014 13:21:55 GMT

Hi Rauen,

Could you please tell us the software version that you are using? Also what is the hardware models of the device and are the device in HA pair or standalone. Like discussed in the thread, we had a known issue which is fixed in 6.0.4. Thank you.

Re: Need error information

Rauen — Mon, 22 Sep 2014 13:25:14 GMT

The box is a PA-5020, OS: 6.0.3 and currently running in an active-passive HA pair. After the mgmtsrvr was restarted there were no more error messages and the issue has not affected the environment.

Re: Need error information

HULK — Mon, 22 Sep 2014 13:33:15 GMT

Hello Rauen,

Could you please let us know, if there is any core file has been generated by the firewall during this incident, you may apply CLI command > show system files.

Thanks

Re: Need error information

ssharma — Mon, 22 Sep 2014 13:36:05 GMT

Thank you for the information. We cannot confirm for sure if you are hitting a same bug. But based on the software version and the error you are seeing, it seems probable that you are seeing issue that is fixed in 6.0.4. You can upgrade to 6.0.4 (which is suggested version by Palo Alto) if possible. Or open a support case if you need to find RCA. I would suggest upgrading the device first and monitor the status. Thank you.

Re: Need error information

HULK — Mon, 22 Sep 2014 13:40:29 GMT

Take a look into this doc for any matches: PAN-OS 6.0.4: Addressed Issues