topic Re: Cannot Ping in General Topics

Cannot Ping

johnsontsp — Fri, 14 Oct 2011 07:05:58 GMT

Hi,

I have a small problem. I cannot ping and access the ip address of my external interfaces although I can ping their default gateway. I already assigned interface mgmt for each interface and allowed ping, https, ssh and response pages but no luck. I will use this to remotely access PAN and enable SSL VPN.

Please help.

Thanks,

Rex

Re: Cannot Ping

gswcowboy — Fri, 14 Oct 2011 13:38:36 GMT

Is there a security rule allowing ping on that untrusted interface?

-Renato

Re: Cannot Ping

johnsontsp — Sat, 15 Oct 2011 01:40:48 GMT

Hi Renato,

Yes, I have a security rule that allows any services and enable interface management as well for that untrusted interface. This happens after I upgrade my box from version 3.1.7 to 4.0.5. Before I could SSL VPN to my box and remote its interface as well.

Thanks,

Rex

Re: Cannot Ping

gswcowboy — Sat, 15 Oct 2011 06:28:11 GMT

Hi Rex,

It appears you've covered all bases and at this point, outside of performing pcaps on the pan device, I would suggest calling PAN Support to get a case open and perform a live debug session.

Regards,

Renato