Unable to boot PA-200

Kalemegdan — Fri, 28 Aug 2015 20:10:54 GMT

Hello,

wondering if anyone is able to assit how to fix this issue. I am unable to boot PA-200 into normal operation.

Nothng is happenig after reload; it sits on console and not turning on a login prompt.

Appreciate your asisstance.

Skipping PCIe port 0 BIST, reset not done. (port not configured)

Skipping PCIe port 1 BIST, reset not done. (port not configured)

BIST check passed.

Warning: Clock descriptor tuple not found in eeprom, using defaults

MERLIN board revision major:1, minor:0,

OCTEON CN6220-AAP pass 2.2, Core clock: 800 MHz, IO clock: 800 MHz, DDR clock: 666 MHz (1332 Mhz data rate)

DRAM: 4 GiB

Clearing DRAM...... done

Using default environment

Flash: 8 MiB

PCIe: Link timeout on port 0, probably the slot is empty

PCIe: Port 1 link active, 1 lanes, speed gen1

Net: octmgmt0, octeth0, octeth1, octeth2, octeth3

ata0: lba 48 mode

Model:

Type: Hard Disk

Supports 48-bit addressing

Capacity: 15196.4 MB = 14.8 GB (31122240 x 512)

Autoboot to default partition in 5 seconds.

Enter 'maint' to boot to maint partition.

Allocating memory for ELF segment: addr: 0xffffffff80100000 (adjusted to: 0x100000), size 0xd86bb0

Allocated memory for ELF segment: addr: 0xffffffff80100000, size 0xd86bb0

Bootloader: Done loading app on coremask: 0x3

Starting cores 0x3

Linux version 2.6.32.27-oct2-mp-6.0.2.0.43 (build@eng-bf0-6.paloaltonetworks.local) (gcc version 4.3.3 (Cavium Networks Version: 2_2_0 build 113) ) #4 SMP Fri Mar 28 16:19:30 PDT 2014

CVMSEG size: 2 cache lines (256 bytes)

Cavium Networks SDK-2.0

bootconsole [early0] enabled

CPU revision is: 000d900a (Cavium Octeon II)

Checking for the multiply/shift bug... no.

Checking for the daddiu bug... no.

Determined physical RAM map:

memory: 0000000000043000 @ 0000000000d9d000 (usable after init)

memory: 0000000007000000 @ 0000000000f00000 (usable)

memory: 0000000007c00000 @ 0000000008200000 (usable)

memory: 0000000091400000 @ 0000000020000000 (usable)

mount: can't find / in /etc/fstab or /etc/mtab

error writing /etc/mtab.tmp: No space left on device

mount: can't find / in /etc/fstab or /etc/mtab

Setting affinity to 0x1

INIT: version 2.86 booting

Welcome to PanOS

Starting udev: [ OK ]

Setting clock (utc): Fri Aug 28 13:02:32 PDT 2015 [ OK ]

Setting hostname localhost: [ OK ]

Checking filesystems:

Running filesystem check on pancfg: [ OK ]

Running filesystem check on panrepo: [ OK ]

[ OK ]

Remounting root filesystem in read-write mode: mount: can't find / in /etc/fstab or /etc/mtab

[FAILED]

mount: can't find / in /etc/fstab or /etc/mtab

Enabling /etc/fstab swaps: [ OK ]

INIT: Entering runlevel: 3

Entering non-interactive startup

/sbin/ldconfig: Writing of cache data failed: No such file or directory

Starting Networking: [ OK ]

Starting system logger: [ OK ]

Starting kernel logger: [ OK ]

Starting portmap: [ OK ]

Starting NFS statd: [ OK ]

/sbin/ldconfig: Writing of cache data failed: No such file or directory

Generating SSH2 DSA host key: [ OK ]

Generating SSH2 RSA host key: /sbin/pan-sshd-keygen: line 154: echo: write error: No space left on device

[ OK ]

Starting sshd: [FAILED]

/sbin/ldconfig: Writing of cache data failed: No such file or directory

/sbin/pan-sshd-keygen: line 154: echo: write error: No space left on device

/sbin/pan-sshd-keygen: line87: echo: write error: no space left on device

Starting ha-sshd: [FAILED]

/etc/rc3.d/S58ntpd: line 19: [: =: unary operator expected

Starting ntpd: [ OK ]

Starting NFS services: [ OK ]

Starting NFS daemon: [ OK ]

Starting NFS mountd: [ OK ]

Starting PAN Software: port_link: module license 'Proprietary' taints kernel.

Disabling lock debugging due to kernel taint

[ OK ]

Re: Unable to boot PA-200

OtakarKlier — Fri, 28 Aug 2015 20:16:47 GMT

I know the 200's can take a while to boot up, I would say wait at least 15-30 minutes (but shouldnt take that long). If you dont need the config, you can try a factory reset https://live.paloaltonetworks.com/t5/Articles/How-to-Factory-Reset-a-Palo-Alto-Networks-Device/ta-p/56029

Regards,

Re: Unable to boot PA-200

Kalemegdan — Fri, 28 Aug 2015 21:44:12 GMT

It should not take that long. i tryied factory reset but still no luck. Keep getting error "No space left on device"

Re: Unable to boot PA-200

OtakarKlier — Fri, 28 Aug 2015 21:51:34 GMT

At this point I would contact support to assist you with clearing up space. Could be a failed drive?

Re: Unable to boot PA-200

Lucky — Sat, 29 Aug 2015 05:38:31 GMT

Hi, Kalemegdan,

it is not a failed drive, just call in TAC to help you clean the space. You can't do it on your own (unless you go to maintenance mode and drop your logs, and even if you do - dropped willl be not the ones you should clean in the first place)

after TAC assistance, upgrade device to 6.1 or 6.0.10 where this has been fixed, I believe, but TAC will tell you for sure and you can't do it properly without them anyways.

Regards

Luciano

Re: Unable to boot PA-200

Kalemegdan — Tue, 01 Sep 2015 20:19:42 GMT

OK, thanks gents. I will call TAC.

Regards.

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