topic Re: brightcloud active option unavailable in General Topics

brightcloud active option unavailable

Gururaj — Mon, 12 Oct 2015 07:32:30 GMT

Hi,

We couldn't activate brightcloud url filtering with our old database.

I have attached the screenshot for you reference, kindly look into it and help.

with regards,

Ram

Re: brightcloud active option unavailable

reaper — Mon, 12 Oct 2015 09:52:32 GMT

Hi Ram

It looks like the device is having trouble downloading the DB on both URL filtering, you may need to troubleshoot connectivity from your management interface towards the internet first before you'll be able to switch databases.

You'll want to verify if DNS is being resolved

> ping host service.brightcloud.com
> ping host updates.paloaltonetworks.com

Don't worry if you don't get ping replies, these services don't respond to ping, but it's an easy way to check if your firewall is able to resolve DNS for these hosts. If the IP is not resolcved, please verify your DNS settings.

Next you can try a manual download

> request url-filtering upgrade brightcloud
> request url-filtering download status vendor brightcloud

If this is still failing you may need to verify your traffic logs to see if the download is being blocked by a security policy

Once the DB is downloaded you should be able to active the url filtering

hope this helps

Tom

Re: brightcloud active option unavailable

Gururaj — Mon, 12 Oct 2015 10:16:01 GMT

Hi Tom,

Thanks for the reply.

I did a packet caputre on the firewall I found that CA of next hop is not trusted by palo alto.

In my scenario palo alto is behind the proxy server, during the connection palo alto doesnt trust the proxy.

And in the certificate trust list, import option is unavaiable.

kindly give some suggestions.

with regards,

Ram.

Re: brightcloud active option unavailable

reaper — Mon, 12 Oct 2015 11:41:56 GMT

Hi Ram

you could try setting a service route for updates or bypassing the proxy entirely for management plane connections, the proxy may not be forwarding the crl/ocsp properly