GlobalProtect Data File

santonic — Mon, 19 Oct 2015 07:46:19 GMT

I can't get the GlobalProtect Data File to download. I have it scheduled to update hourly for a couple of days already but nothing. If i click 'check now' I don't get any version to download. I didn't find anywhere to download it manually.

Dynamic update finds the new version but doesn't download it with 'No ETAG from response' error message.

This is what i get in logs every hour:

Mon Oct 19 09:20:01 CEST 2015 : use source address x.x.x.x
Mon Oct 19 09:20:01 CEST 2015 : Platform Serial No: xxxxxxxxxxxxx
Mon Oct 19 09:20:01 CEST 2015 : Data File Version: 0
Mon Oct 19 09:20:01 CEST 2015 : Update server: updates.paloaltonetworks.com
Mon Oct 19 09:20:01 CEST 2015 : query string serialNumber=001801018002&featureName=globalprotect&currentGPVersion=0&currentOSVersion=7.0.3
Mon Oct 19 09:20:04 CEST 2015 : data center answer <?xml version="1.0" encoding="utf-8"?>
<GlobalProtect xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.paloaltonetworks.com/">
<result>New version found.</result>
<file_version>1443904889</file_version>
<lastModified>2015-10-03T13:54:03</lastModified>
<file_location>https://downloads.paloaltonetworks.com/globalprotect/epupdate_hist.003?__gda__=1445844003_38ff5fb4f7754202b355b98f44a21c9b</file_location>
<encryption_key>d5c63e4afa0a76ac45c1be534c0764833d17c93b303de0e79a86f6c1759b943f</encryption_key>
</GlobalProtect>
Mon Oct 19 09:20:04 CEST 2015 : update version exist
Mon Oct 19 09:20:04 CEST 2015 : file location https://downloads.paloaltonetworks.com/globalprotect/epupdate_hist.003?__gda__=1445844003_38ff5fb4f7754202b355b98f44a21c9b
Mon Oct 19 09:20:04 CEST 2015 : encryption key d5c63e4afa0a76ac45c1be534c0764833d17c93b303de0e79a86f6c1759b943f
Mon Oct 19 09:20:05 CEST 2015 : No ETAG from response

Re: GlobalProtect Data File

pankaku — Mon, 19 Oct 2015 12:17:26 GMT

What is the PAN-OS on the firewall? Are you running firewall in HA.

Re: GlobalProtect Data File

santonic — Mon, 19 Oct 2015 12:27:39 GMT

PAN-OS 7.0.3, single PA-3020

Re: GlobalProtect Data File

pankaku — Mon, 19 Oct 2015 13:28:40 GMT

Try uploading manually once.

Re: GlobalProtect Data File

santonic — Mon, 19 Oct 2015 13:32:52 GMT

I would if I could find it anywhere. It's not in software section, not in dynamic updates... So where do I find it please?

Re: GlobalProtect Data File

pankaku — Mon, 19 Oct 2015 13:46:00 GMT

My bad. I thought of GP client. Try restarting the management server once.

debug software restart process management-server

Re: GlobalProtect Data File

santonic — Mon, 26 Oct 2015 14:37:08 GMT

I've opened the case for this, seems it's a bug.

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