topic Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in in General Topics

we're starting to get "WildFire Public Cloud channel registration received invalid cloud info"

ulti — Tue, 24 Nov 2015 15:33:25 GMT

SYSTEM ALERT : high : WildFire Public Cloud channel registration received invalid cloud info"

errors all of a sudden. No change on our side.

varrcvr.log only reports

2015-11-24 08:25:24.386 -0500 Error: pan_fbd_fwd_report_process(pan_fbd_fwd.c:4029): pan_fbd_cloud_getreport() failed"

2015-11-24 07:33:35.334 -0500 check wildfire license: valid license

any ideas?

7.0.3 btw

Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in

googol — Tue, 24 Nov 2015 17:26:31 GMT

they are having widespread public cloud issues. no update provided to me still

Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in

rcole — Tue, 24 Nov 2015 17:34:13 GMT

Good afternoon.

We are aware of the connectivity issue customers are experiencing with Wildfire cloud and are actively investigating. Do you have a support case related to this problem?

If so, please post the number, and we will update you when we have further information available.

If no, please feel free to open a support case for tracking.

Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in

googol — Tue, 24 Nov 2015 17:35:18 GMT

Yes, I have a case open and the issue has been ongoing for 24+ hours without an update. A 24+ hour cloud outage does not look good.

Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in

rcole — Tue, 24 Nov 2015 17:46:15 GMT

I understand your frustration.

Do you have a case number for reference? I will ensure you receive an update when the problem is resolved.

Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in

mmmccorkle — Wed, 25 Nov 2015 00:31:54 GMT

Outage is still intermittent.

Re: we're starting to get "WildFire Public Cloud channel registration received invalid cloud in

ulti — Wed, 02 Dec 2015 15:37:43 GMT

WHy does the entire palo customer base need to open a ticket in order to get updates when an outage will be resolved? Can't you simply post it here or better yet - add a status page to your site? (mind blown)