https://live.paloaltonetworks.com/t5/general-topics/global-protect-failed-to-open-sub-key/m-p/68915#M40088 <P>I get the failed to open sub key all the time, not sure what causes it, but does worry me when I see errrors like that.</P> <P>&nbsp;</P> <P>Check to see if that PanGPS service actually exists in services</P> Wed, 02 Dec 2015 13:41:18 GMT googol 2015-12-02T13:41:18Z https://live.paloaltonetworks.com/t5/general-topics/global-protect-failed-to-open-sub-key/m-p/68896#M40084 <P>Hello All,</P> <P>i have problem with my GP. I configured it and for 99% users work fine. But a few has communicate "resend credential" and stuck.&nbsp;</P> <P>In log file PanGPA.log i have:</P> <PRE>(T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\post-vpn-connect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect' (T6992) 12/01/15 11:24:08:539 Error( 129): Failed to open sub key 'Software\Palo Alto Networks\GlobalProtect\Settings\pre-vpn-disconnect' (T6992) 12/01/15 11:24:13:728 Info ( 357): Connecting to Pan MS Service end (T6992) 12/01/15 11:24:14:735 Debug( 222): CPanSocket::onConnect - return error code = 10061. (T6992) 12/01/15 11:24:18:731 Info ( 349): InitConnection ... (T6992) 12/01/15 11:24:18:731 Info ( 357): Connecting to Pan MS Service end (T6992) 12/01/15 11:24:19:745 Debug( 222): CPanSocket::onConnect - return error code = 10061. (T6992) 12/01/15 11:24:23:739 Info ( 349): InitConnection ... (T6992) 12/01/15 11:24:23:739 Info ( 357): Connecting to Pan MS Service end (T6992) 12/01/15 11:24:24:753 Debug( 222): CPanSocket::onConnect - return error code = 10061. (T6992) 12/01/15 11:24:28:747 Info ( 349): InitConnection ... (T6992) 12/01/15 11:24:28:747 Info ( 357): Connecting to Pan MS Service end (T6992) 12/01/15 11:24:29:776 Debug( 222): CPanSocket::onConnect - return error code = 10061. (T6992) 12/01/15 11:24:33:754 Info ( 349): InitConnection ... (T6992) 12/01/15 11:24:33:754 Info ( 357): Connecting to Pan MS Service end (T6992) 12/01/15 11:24:34:768 Debug( 222): CPanSocket::onConnect - return error code = 10061. </PRE> <P>I think this is local issue but I can't repair it.&nbsp;</P> <P>Any ideas what is wrong?</P> Wed, 02 Dec 2015 09:00:16 GMT https://live.paloaltonetworks.com/t5/general-topics/global-protect-failed-to-open-sub-key/m-p/68896#M40084 ITBT 2015-12-02T09:00:16Z https://live.paloaltonetworks.com/t5/general-topics/global-protect-failed-to-open-sub-key/m-p/68915#M40088 <P>I get the failed to open sub key all the time, not sure what causes it, but does worry me when I see errrors like that.</P> <P>&nbsp;</P> <P>Check to see if that PanGPS service actually exists in services</P> Wed, 02 Dec 2015 13:41:18 GMT https://live.paloaltonetworks.com/t5/general-topics/global-protect-failed-to-open-sub-key/m-p/68915#M40088 googol 2015-12-02T13:41:18Z