topic Re: Agentless USER-ID - no matched record in General Topics

Agentless USER-ID - no matched record

burtond — Thu, 14 Jan 2016 14:36:30 GMT

Good Day

I have a PAN-5050 configure for agentless USER-ID to a W2K8 AD. We were getting user ids/ips in the logs but now we're not. The server-monitor is connect and now errors or failures to connect. When I do the cli commands (show user userids, show user ip-user-mapping all) we see the user ids/ip list, but is I do a (show user ip-user-mapping ip ip/netmask I get "No matched record"

This is disturbing for this was working no problem before Christmas. Not sure what to think.

Dana

Re: Agentless USER-ID - no matched record

bmorris1 — Thu, 14 Jan 2016 18:44:43 GMT

Hey Dana,

Could you post some screenshots to show what is happening?

You could give the process a kick,

> debug software restart user-id

If you're running v7 you'll need to add 'process' in between restart and user-id.

regards,

Ben

Re: Agentless USER-ID - no matched record

burtond — Fri, 15 Jan 2016 16:15:25 GMT

Didn't work....... I'll get some screenshot up today

Re: Agentless USER-ID - no matched record

burtond — Tue, 19 Jan 2016 19:48:15 GMT

OK the user name and ip are showing up now not as unknown, all I know is the IP changed in Dec 2015, and the AD just seemed to catch up....

Thanks

Dana

Re: Agentless USER-ID - no matched record

burtond — Fri, 05 Feb 2016 16:49:17 GMT

Solved the issued it was the the User-ID timeouts.... it disabled it and now it will never time out.

My advise is never enable it.

Thanks

Dana