Downloads stuck at 0%

Javith — Wed, 03 Feb 2016 13:37:37 GMT

Hi All,

Firewall is connecting to update server. it retrieves all the recent PAN-OS versions and all dynamic updates(app ver).

But when i start to download the software/dynamic updates, its connecting to update server and exchanging some packets but download stuck at 0%

device is registered, restarted managment plane, cleared job id, still stucks at 0% download. no license issue(they have only support license) tried both staticupdates.paloaltonetworks.com and updates.paloaltonetworks.com.

source-isp interface ip to all traffics are allowed.

Please suggest

Re: Downloads stuck at 0%

syadav — Wed, 03 Feb 2016 14:12:18 GMT

@Javith ,

1. Could you take a pcap on the MGMT/Data interface (depending on service route setup) to check what transaction is going between the PA FW and the update server ? and which side seems to terminate the session ?

2. You may also run the following command to check ms.log and devsrvr.log while you attempt to download the panOS version :

> tail follow yes mp-log ms.log

> tail follow yes mp-log devsrv.log

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Downloads stuck at 0%

Re: Downloads stuck at 0%