topic Re: How to find out VM CPUID & UUID on the support portal in General Topics

How to find out VM CPUID & UUID on the support portal

paloalto.netfos — Tue, 10 Jun 2014 05:47:12 GMT

Hello,

I have a question of Paloalto networks vm fw, is there any ways to find out VM CPUID & UUID when orinigal register virtual machine on support portal.

I have tried many ways on support portal -> asset, but still not successful.

Joy

Re: How to find out VM CPUID & UUID on the support portal

HULK — Tue, 10 Jun 2014 07:04:21 GMT

Hello Joy,

As per my knowledge, you would not get the CPUID or UUID from the support portal. Here is the DOC for initial registration How to Authorize/Register a VM

If you want to move an existing VM serial number to an another partition or a new server, you need to get assistance from support. They will bind your VM serial number and the new CPUID / UUID.

Thanks

Re: How to find out VM CPUID & UUID on the support portal

paloalto.netfos — Tue, 10 Jun 2014 07:30:15 GMT

Hello HULK,

Thanks for your answer,but if this is the only way for Paloalto networks official suggestion, that would be a problem for us, because our VM license is NFR, it is used for poc testing, so we have to change CPUID & UUID for different customer frequently.

Joy

Re: How to find out VM CPUID & UUID on the support portal

HULK — Tue, 10 Jun 2014 07:36:32 GMT

This is not the official suggestion, better you could open a ticket with customer service team. They will give you the best answer for you.

Re: How to find out VM CPUID & UUID on the support portal

paloalto.netfos — Tue, 10 Jun 2014 07:40:30 GMT

Hello HULK,

Thanks.

Joy

Re: How to find out VM CPUID & UUID on the support portal

HULK — Tue, 10 Jun 2014 07:48:32 GMT

Hello Joy,

The CPUID/UUID would be the ID, where the VM has been installed ( Server). It should be available with you, in order to register the VM.

Thanks

Re: How to find out VM CPUID & UUID on the support portal

paloalto.netfos — Tue, 10 Jun 2014 15:44:13 GMT

Hello Hulk,

I know what you say, but our original PA-VM has been remove from ESX, so I can't find it out any more.

Regards,

Joy

Re: How to find out VM CPUID & UUID on the support portal

HULK — Tue, 10 Jun 2014 15:52:50 GMT

Hello Joy,

I understand the situation. If you have the serial number with you, you may contact with "customer support" and they will help you.

Thanks

Re: How to find out VM CPUID & UUID on the support portal

paloalto.netfos — Tue, 10 Jun 2014 16:00:13 GMT

Hello Hulk,

I have been contact support for further assistance, thanks.

Regards,

Joy