topic Re: GlobalProtect Client not Connecting in General Topics

GlobalProtect Client not Connecting

Bocsa — Fri, 29 Jan 2016 16:58:11 GMT

Hi All,

I'm experiencing a problem with GlobalProtect and I'm hoping I can get some assistance.

I'm able to log on to the GlobalProtect Gateway. I successfully log in and Download the agent. However, when I click 'Connect'. I get an error that says:

'CONNECTION TO SERVICE SOCKET FAILED'.

I tried collecting logs from the GlobalProtect client and within the logs I found another error:

'Failed to find PANGP Virtual interface'

Please has anyone experienced something similar or have an idea what the problem could be?

Re: GlobalProtect Client not Connecting

pankaku — Fri, 29 Jan 2016 17:20:42 GMT

You might have to reinstall the agent on the system.

Re: GlobalProtect Client not Connecting

amittal — Fri, 29 Jan 2016 19:27:47 GMT

We normally see this error when we have more than one adapter. Can you try below steps and see if it resolves the issue:

-> Disable WMI services, run - services.msc - WMI - stop the services.
-> Delete the files under,
C:\Windows\System32\wbem\Repository
-> Delete GP related files, un-installed GP , made sure that the virtual adapter disappeared.
-> Then reboot the machine and re-instally the GP client.

Re: GlobalProtect Client not Connecting

Jacopo_Vigano — Wed, 10 Feb 2016 21:51:12 GMT

Dear Bocsa,

make sure that PanGPS service on local services of your client is running.

If it will be not running, try to start it and retry to connect.

Jacopo