topic Re: Time for URL category changes in General Topics

Time for URL category changes

tyrone — Wed, 29 Apr 2015 18:12:27 GMT

Hi,

Is the standard period for URL category changes approximately 1 business day? I thought this was the approximate turnaround however I have had 2 request exceed this time frame. Is there a fater method than using Palo Alto Networks URL Filtering - Test A Site or manual whitelisting? Thanks.

- Tyrone Smith

Re: Time for URL category changes

LCMember4723 — Fri, 15 May 2015 00:37:42 GMT

You can submit reclassification directly through the url log details or create a custom url whitelist.

Re: Time for URL category changes

pulukas — Fri, 15 May 2015 11:27:40 GMT

Another possibility is they disagree with your reclassification request. If the issue is important or urgent you can open a case to get more specific answers.

Re: Time for URL category changes

lewis — Fri, 15 May 2015 12:10:39 GMT

I believe they have different levels of importance put on categories. For example if you submit something with the Malware category, it is typically turned around within an hour provided they agree.

Re: Time for URL category changes

bbilut — Wed, 17 Feb 2016 16:58:45 GMT

I see a general turn around time of 24 hours, but I've had some take several days.

Re: Time for URL category changes

Lucky — Wed, 17 Feb 2016 21:11:40 GMT

Brad is right, sometimes it can take more than 24 hours but if it takes more than few days and you don't get any notifications back, you should open a case to follow up.