topic Re: Video problems in General Topics

Video problems

soporteseguridad — Thu, 18 Feb 2016 11:52:12 GMT

hi, im having problem with videoconference LIFESIZE, the calls work but we cannot see the video. We have a rule any any permit and we dont know whats happening. I read about disable statefull packet inspection in our firewall. how can i do this in PA??

Re: Video problems

lewis — Thu, 18 Feb 2016 12:23:59 GMT

We experinced this too. I suspect you are sending multiple users out to the internet behind one address and if you look at the reply traffic you will see it getting dropped at the NAT ip. Our firewall team suggested the group looking to use Lifesize to get in contact with the vendor to assist with resolution.

Re: Video problems

pankaku — Thu, 18 Feb 2016 13:25:32 GMT

Try doing a static one-one NAT. This is possibly because of NATing. You have to use a new dedicated public IP address for you internal server.

Re: Video problems

soporteseguridad — Thu, 18 Feb 2016 15:02:32 GMT

WE have NAT 1to1 for this server going to the cloud

Re: Video problems

Raido_Rattameister — Thu, 18 Feb 2016 16:51:46 GMT

Do you see any incoming traffic towards 1to1 NAT public ip being blocked?

Re: Video problems

itsimaine — Thu, 06 Aug 2020 18:01:22 GMT

Hello,

Was there any resolution to this issue?

We are experiencing the same issue as well.

Thanks