topic Re: Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode in General Topics

Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode

pstmartin — Wed, 24 Feb 2016 15:51:48 GMT

Hi all, maybe someone can help me with this.

Just did a factory reset on a PA-200 via maintenance mode (via console) and now system reboots automatically in maintenance mode.

I followed instruction from here:

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Factory-Reset-a-Palo-Alto-Networks-Device/ta-p/56029

When I go in System Information i see the following:

Platform: none

Active Sysroot: sysroot0

U-boot Version: 5.0.6.0-14

When I reboot system before i get the maintenance mode page i see the following:

Remounting root filesystem in read-write mode: mount: can't find / in /etc/fstab or /etc/mtab
[FAILED]

Anyone can help me with this?

thanks

Re: Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode

vkalal — Wed, 24 Feb 2016 16:03:38 GMT

> You will need to do a hard disk check

> Follow the link :

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Run-a-Hard-Disk-Drive-Performance-Test/ta-p/53641

> The output should confirm if your harddisk has gone bad

Re: Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode

pstmartin — Wed, 24 Feb 2016 16:11:24 GMT

Thanks for input

I did just that and when i select Diagnostics and enter password MA1NT i see option Test Disk Performance. When I select this option the screen goes black (i see nothing) and after 30 seconds or so the screen goes back to the welcome to maintenance mode screen.

Is that normal?

Re: Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode

pstmartin — Wed, 24 Feb 2016 16:15:45 GMT

Here's what is displayed when i reboot device (right before it goes automatically to maintenance mode):

Welcome to PanOS
Starting udev: [ OK ]
Setting clock (utc): Wed Feb 24 11:15:16 EST 2016 [ OK ]
Setting hostname PA-200: [ OK ]
Checking filesystems:
Running filesystem check on pancfg: [ OK ]
Running filesystem check on panrepo: [ OK ]
[ OK ]
Remounting root filesystem in read-write mode: mount: can't find / in /etc/fstab or /etc/mtab
[FAILED]
rm: cannot remove `/etc/mtab~': Read-only file system
rm: cannot remove `/etc/mtab~~': Read-only file system
mount: can't find / in /etc/fstab or /etc/mtab
INIT: Entering runlevel: 3s of `/
Entering non-interactive startup
/sbin/ldconfig: Can't create temporary cache file /etc/ld.so.cache~: Unknown error 6002
/etc/rc3.d/S10panhw: line 15: /etc/cfgdb/eeprom.xml: Read-only file system
rm: cannot remove `/var/run/confirm': Read-only file system

Re: Did Factory Reset a PA-200 and system now automatically reboots in Maintenance Mode

vkalal — Wed, 24 Feb 2016 16:23:48 GMT

> Getting a black screen on HD test and then returning back to the welcome maint screen is not normal

> Please reach out to the Paloalto support, I think the device might have gone bad