topic Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon in General Topics

Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for month

TheRealDiz — Mon, 29 Feb 2016 08:56:30 GMT

Hi All,

today one of our customer has tried to download and install PAN-OS version 6.1.10.

Customer has currently installed version 6.1.4.

This error appears:

Error transcript:

-------------------------------------------------------------------------------------------------

Successfully downloaded

Preloading into software manager

Traceback (most recent call last):

File "/usr/local/bin/swm", line 10, in ?

swmmain.main(sys.argv[1:])

File "/usr/share/pan-swm/swmmain.py", line 94, in main

UI.runCommand(H)

File "/usr/share/pan-swm/swmcli.py", line 172, in runCommand

cmd(self.extcmds)

File "/usr/share/pan-swm/swmcli.py", line 317, in do_load

swm.swmRepository(self).load(args, not self.options['nocrypt'])

File "/usr/lib/python2.4/site-packages/swm/repo.py", line 321, in load

self.ensure_freespace(image_file)

File "/usr/lib/python2.4/site-packages/swm/repo.py", line 270, in ensure_freespace

for img in self.redundant_bases():

File "/usr/lib/python2.4/site-packages/swm/repo.py", line 190, in redundant_bases

images = self.imglist()

File "/usr/lib/python2.4/site-packages/swm/repo.py", line 136, in imglist

addimg(dir)

File "/usr/lib/python2.4/site-packages/swm/repo.py", line 114, in addimg

img = swm.imgDescriptor(dir)

File "/usr/lib/python2.4/site-packages/swm/image.py", line 46, in __init__

self.release_info['installed'] = datetime.datetime(*ct[0:6])

ValueError: day is out of range for month

Failed to load into software manager. Please retry.

Post processing failed. Please retry.

-------------------------------------------------------------------------------------------------

Same error via CLI.

Seems it's a bug from every version.

We have tried to download on our side and we have currently installed the latest PAN-OS version 7.0.5-h2.

Do you think guys this a problem related to bissexstile year?

Best Regards

Luca

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

LCMember1959 — Mon, 29 Feb 2016 09:18:19 GMT

We have the same problem. Both PA-5050 and Panorama. Old software versions are also gone, or rather not listed as downloaded. I have opened a case with support.

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

bmorris1 — Mon, 29 Feb 2016 10:11:24 GMT

Hi Guys,

Looks like an issue with the current date, 29th February. Try changing the time to the 1st March or 28th Feb and give it a go, it will resolve the issue.

regards,

Ben

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

LCMember1959 — Mon, 29 Feb 2016 13:20:01 GMT

Support now confirms that this is a software bug and PA are working on a fix to be relased in a future version. The bug affects both PA firewalls and Panorama.

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

TheRealDiz — Mon, 29 Feb 2016 14:00:28 GMT

Hi All,

Thanks a lot both for your quick response @LCMember1959 , @bmorris1 .

I hope this bug will fixed in the next release,

Best Regards

Luca

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

Sully — Mon, 29 Feb 2016 14:19:32 GMT

Y2K was a miss but not Y229. Glad it will be fixed for the next Leap Year.

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

Brandon_Wertz — Mon, 29 Feb 2016 18:30:01 GMT

@TheRealDiz I'm thinking that Palo will be able to get this fixed in a 4 year window that exists before this can be seen again.

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

jdelio — Mon, 29 Feb 2016 19:35:44 GMT

Palo Alto Networks is aware of this issue, please see the note at the top of this screen, or this link:

https://live.paloaltonetworks.com/t5/General-Topics/Palo-Alto-Networks-recommends-deferring-upgrades-until-March-1/m-p/73831#U73831

At this time, the issue seems to be exclusively affecting devices that currently have the date 02/29 as the device datestamp and this issue will resolve as the date changes on the affected device. This has been tested by manually changing the date on our lab devices.

However, changing the date manually and removing NTP sync will affect the chronological order of logs and we will lose continuity in viewing the logs for the entirety of the period that the device displays a different time.

The other way to avoid running into the aforementioned issues is to wait until the date stamp changes to 03/01 until a content or a software upgrade is attempted.

Re: Cannot download PAN-OS version due to bissexstile year. Value error: day is out of range for mon

TheRealDiz — Wed, 02 Mar 2016 11:06:35 GMT

Yeap,

Sure! I'm agree with you! 🙂