topic Re: Can not download Software or Dynamic Updates on PA-200 w/7.01-b19 in General Topics

Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

ThomasMConnors — Mon, 29 Feb 2016 15:41:09 GMT

I cannot download Software or Dynamic Updates on PA-200 w/7.01-b19

Cleared all logs and also reviewed tech note "How and When to Clear Disk Space on the Palo Alto Networks Device"

Reviewed LiveCommunity and deleted files in the pcap directory and also the debug-log mp-log files.

Anymore thoughts?

---------------------------------

a0824967@TOMC-PA-200> show system disk-space

Filesystem            Size Used Avail Use% Mounted on
/dev/sda3             1.9G 1.3G 537M 71% /
/dev/sda5             6.6G 5.7G 584M 91% /opt/pancfg
/dev/sda6             1.9G 429M 1.4G 24% /opt/panrepo
tmpfs                 1.3G 116M 1.2G 10% /dev/shm
/dev/sda8             2.4G 637M 1.7G 28% /opt/panlogs

---------------------------------

a0824967@TOMC-PA-200> show system files

/var/cores/:
total 4.0K
drwxrwxrwx 2 root root 4.0K Feb 1 14:47 crashinfo

/var/cores/crashinfo:
total 0

Re: Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

vkalal — Mon, 29 Feb 2016 15:56:28 GMT

> Check in Device > Setup > Services > Service route and see if you are using management interface or any other interface for PAN Updates ?

> Check if the internet connectivity is there for the interface which is used to download the updates

> Check if your dns is able to resolve updates.paloaltonetworks.com

Re: Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

pankaku — Mon, 29 Feb 2016 21:31:11 GMT

What error are you getting while trying to download the software? Click on check now and then try to download again.

Re: Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

Anon1 — Tue, 01 Mar 2016 20:16:45 GMT

Apparently you are still running beta version code (7.0.1-b19). Can you try again with release version installed?

Re: Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

tsrivastav — Sat, 05 Mar 2016 22:50:10 GMT

Kindly Mention the error message which you get when trying to download the same it will surely help to find the Root cause of the issue

Re: Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

reaper — Mon, 07 Mar 2016 08:47:04 GMT

since you're still running on beta software, you may first need to refresh the software page and download the 7.0.1 base image (non-beta) before you can upgrade to later maintenance releases