PA200 Failures

carlebert — Thu, 24 Mar 2016 13:24:32 GMT

We started deploying Palo Alto in our environment about 6-7 months ago. We're up at 19 PA200s in production (we also use Panorama). Since we've been deploying these, I've had 6 units fail at 4 different sites. The failure is always the same, basically the ports 1-4 are dead. On some reboots they show as unknown/unknown/up when nothing is plugged in, and other reboots the firewall just flat out doesn't see the ports as available.

Four out of Six units have just failed at random times, the other 2 have failed within 10-15 minutes of a Panorama commit. But I think the Panorama commits are just coincidental. All of the units except 1 were on a UPS unit, generally an APC 2200 or 3000.

The first 3 units support had me perform a full factory reset but that didn't help, the last 3 units I've RMA'd they haven't really asked for much and seem to know of a wider spread problem.

All of my units are on version 7.0.3 including the Panorama device. I'm just curious if anyone else is experiencing similar issues, or if there's something we're doing to cause this.

Re: PA200 Failures

Jack_Howells — Wed, 30 Mar 2016 15:56:02 GMT

Hello,

We've had a couple cases relating to the issue in the last couple of weeks, and it's to do with devices with certain serial numbers.

Looks like a hardware bug, rather than the usual software.

Palo are aware of the issue, so it's no surprise they're just RMA'ing your devices no questions asked.

topic PA200 Failures in General Topics

PA200 Failures

Re: PA200 Failures