topic Re: Global Protect client upgrades are not working on Windows in General Topics

Global Protect client upgrades are not working on Windows

kk555 — Wed, 16 Dec 2015 21:33:31 GMT

We're trying to push out a newer version of the Global Protect client with the "Prompt" method via the Portal.

The users are promped, but when they click Yes, it never upgrades - ever...we've had clients connected for hours with no success.

The upgrade works fine for our OSX clients but never succeeds with Windows machines.

We're currently on PANOS 6.0.10, with GP Clients on 2.2.1 trying to go to 2.3.2.

Thanks...

bmorris1 — Thu, 17 Dec 2015 11:07:27 GMT

Hi,

Sounds like you are facing a bug I have also run into, should be fixed in 2.3.4. Are your windows version non-english installations?

Can you uninstall the client and upgrade it manually?

thanks,

Ben

amittal — Wed, 23 Dec 2015 02:10:36 GMT

Hi,

Can you try Installing 2.3.3 on the Firewall and see if you are facing the same issue

FranciscoM — Wed, 20 Apr 2016 14:10:37 GMT

Hi,

I have the same problem, is just in windows with non-english version.

The issue appears with the last one 3.0.1 version.

Any idea?

Best Regards