topic Re: scheduled reports are not being generated in General Topics

scheduled reports are not being generated

Carracido — Tue, 26 Apr 2016 16:31:49 GMT

Hello Community!

I have an issue with scheduled reports, they are not being generated. I send a "test email" and I receive it, I reboot the Firewall and I receive the scheduled reports for some time but then it fails again. I´m running PAN-OS 7.0.1

Did anyone have the same issue?? How can I troubleshoot this issue?? In which file in the tech support file may I see logs related with a scheduled report issue??

Many thanks in advance for your answers.

Kind Regards,

Marcos.

Re: scheduled reports are not being generated

reaper — Wed, 27 Apr 2016 08:10:31 GMT

I'd recommend upgrading to a newer maintenance release like 7.0.6 to ensure there aren't any issues with the software itself

next you can try debugging the device-server to try and identify an issue:

> debug management-server set report all 
> debug management-server on debug

> tail follow yes mp-log ms.log

(don't forget to un-set debugging after you're done)

Re: scheduled reports are not being generated

Carracido — Thu, 28 Apr 2016 08:09:23 GMT

Hey Reaper! Thanks for your answer.

Do you know whether there is no option to change the time at which the scheduled reports run? By default at 2 AM but I don´t know if this can be changed.

Re: scheduled reports are not being generated

reaper — Thu, 28 Apr 2016 08:47:57 GMT

no, the report generation time is hardcoded

Re: scheduled reports are not being generated

EXIM — Wed, 26 Jun 2019 06:28:52 GMT

We can chnage the sheduled time