topic Global Protect does not Work after transfering licences from PA-500 to OSS SPARE in General Topics

Global Protect does not Work after transfering licences from PA-500 to OSS SPARE

mbeghdadi — Fri, 06 May 2016 08:03:56 GMT

Hello To All,

I'm facing an issue after doing a migration.

We'd an issue with a FAN on PA-500, so RMA works fine

We decided to transfer licences from PA-500 fan error to OSS Spare.

Everything went well until we do realize that Global Protect is not working anymore.

The Synch between AD/LDAP and PALO is OK

When we try to log-in to Global protect through the agent We got an error "portal status is User authentication failed"

Could you please let me know if there are some checks r procedure to investigate further..

pulukas — Sun, 08 May 2016 12:42:24 GMT

This appears more like a configuration of the LDAP authentication than a license issue. Do you have a copy of the original configuration to compare?

If there is nothing obvious missing, check the authd.log for more details. Look at steps 12 & 13 here:

With the more detailed LDAP troubleshooting here: