topic global protect client in General Topics

global protect client

jdprovine — Mon, 23 May 2016 21:22:46 GMT

Connect option grayed out under status tab on global protect client? Anyone know what the cause is and the fix?

Re: global protect client

kiwi — Tue, 24 May 2016 07:49:46 GMT

Hi,

The connect option is only available in 'on-demand' mode.

Also, if the user changed the portal information in the agent, the connect option will become inactive.

In that case, navigate to the Settings tab in order to configure and test your connection to the portal and a new configuration is downloaded from the portal.

Kind regards,

-Kim.

Re: global protect client

jdprovine — Tue, 24 May 2016 13:40:50 GMT

Sorry I did not mean to accept this as the solution it is actually set on demand mode and not working

Re: global protect client

kiwi — Tue, 24 May 2016 14:18:47 GMT

Hi provine,

Check the portal connection. If you haven't downloaded a valid config from the portal then the connect button won't activate.

Cheers,

Kim.

Re: global protect client

jdprovine — Tue, 24 May 2016 14:51:00 GMT

Mine is working fine, the helpdesk sent me an email about an install they did. I had never seen it grayed out before so I was trying to figure out what may have gone wrong. As far as I know they are using the same install that I did and this is the first time they have mentioned the connect options not being available. Not sure what you mean by check the portal connections

Re: global protect client

kiwi — Tue, 24 May 2016 15:59:33 GMT

Hi provine,

Please check the portal connection as seen in the screenshots below.

If the new install has never connected to a valid portal then it has never downloaded a valid config file.

In that case it's normal that you don't have the connect option. The same is true if you use an invalid portal as seen in the screenshot below :

No portal (or invalid portal) = no connect option

The same client after connecting to a valid portal shows the connect option :

portal connect = Connect option

Note that you can use the debug logs on the Troubleshooting tab to investigate connection issues to portal and/or gateway.

Cheers !

-Kim

Re: global protect client

jdprovine — Tue, 24 May 2016 16:29:44 GMT

Great screen shots thanks .Yup its all correct on the client I sent similar screenshots to the helpdesk rep and he said it was all correct. So it looks.