topic Re: Autocommit failed. Device not up :( in General Topics

Autocommit failed. Device not up :(

soporteseguridad — Fri, 01 Jul 2016 10:02:56 GMT

Hi,

I have installed the version 6.0.13. we had a eeroor doing commit "Threat database handler failed" so we decided to restart the device and now the autocommit is failing and the device is not going up. We can access by ssh and GUI but the service interfaces arent going up. I have tried to downgrade to 6.0.3 and upgraded again to 6.0.13, but the autocommit always failed.

What can we do??? factory reset would be the only thing???

This is the bug.

54283 An auto commit failed during a threat database update, displaying the error Threat database handler failed.

Re: Autocommit failed. Device not up :(

Roby_Sreejith — Fri, 01 Jul 2016 10:12:43 GMT

Try this

Download contenet via support portal.

Then manually upload it to firewall via GUI

try commit it might succesful in some cases.

If not factory reset

Re: Autocommit failed. Device not up :(

TranceforLife — Fri, 01 Jul 2016 10:16:07 GMT

Hi,

There you go:

https://live.paloaltonetworks.com/t5/General-Topics/Error-Threat-database-handler-failed-Module-device/m-p/18678/highlight/true#M13617