https://live.paloaltonetworks.com/t5/general-topics/error-in-threat-signature-how-do-i-report/m-p/102400#M44560 <P>If you had a PCAP you could open the ticket yourself, under your own account.</P><P>&nbsp;</P><P>If you don't have the PCAP, your customer will need to open a ticket themselves and attach the PCAP with the signiture you believe to be reporting incorrectly.</P> Thu, 11 Aug 2016 17:36:58 GMT Brandon_Wertz 2016-08-11T17:36:58Z https://live.paloaltonetworks.com/t5/general-topics/error-in-threat-signature-how-do-i-report/m-p/102353#M44559 <P>Hi All,</P><P>&nbsp;</P><P>I recently came across an odd log for a customer of mine and after much analysis and research I have found that it is actually a false positive on Palo Alto's side regarding the signature of a threat. How do I go about report this? I am unable to open cases my account isn't associated with a company.</P><P>&nbsp;</P><P>Thanks in advanced for any help!</P> Thu, 11 Aug 2016 15:23:44 GMT https://live.paloaltonetworks.com/t5/general-topics/error-in-threat-signature-how-do-i-report/m-p/102353#M44559 Simon.Dawson 2016-08-11T15:23:44Z https://live.paloaltonetworks.com/t5/general-topics/error-in-threat-signature-how-do-i-report/m-p/102400#M44560 <P>If you had a PCAP you could open the ticket yourself, under your own account.</P><P>&nbsp;</P><P>If you don't have the PCAP, your customer will need to open a ticket themselves and attach the PCAP with the signiture you believe to be reporting incorrectly.</P> Thu, 11 Aug 2016 17:36:58 GMT https://live.paloaltonetworks.com/t5/general-topics/error-in-threat-signature-how-do-i-report/m-p/102400#M44560 Brandon_Wertz 2016-08-11T17:36:58Z