PA 3000 Error

RC-BHF — Wed, 31 Aug 2016 13:04:46 GMT

I just had the follwing error on my PA

gdb: 2 tracked gdbs

gdb: 3 tracked gdbs

pktproc_n_log: got max gdb failure event

Then the DP re-started.

Does any one know what this means.

Re: PA 3000 Error

TranceforLife — Wed, 31 Aug 2016 14:12:39 GMT

Hi,

Please post output of the commands:

> show system info

> show system files

> show system software status

Thx,

Myky

Re: PA 3000 Error

RC-BHF — Thu, 01 Sep 2016 07:44:47 GMT

System Info as below

-------

hostname: xxx
ip-address: xxxx
netmask: 255.255.224.0
default-gateway: xxx
ip-assignment: static
ipv6-address: unknown
ipv6-link-local-address: fe80::21b:17ff:feeb:3b48/64
ipv6-default-gateway:
mac-address: 00:1b:17:eb:3b:48
time: Thu Sep 1 08:34:16 2016
uptime: 77 days, 14:19:02
family: 3000
model: PA-3020
serial: 001801005xxx
sw-version: 7.1.2
global-protect-client-package-version: 0.0.0
app-version: 608-3489
app-release-date: 2016/08/25 10:19:02
av-version: 1985-2466
av-release-date: 2016/08/31 04:01:47
threat-version: 608-3489
threat-release-date: 2016/08/25 10:19:02
wf-private-version: 0
wf-private-release-date: unknown
url-db: paloaltonetworks
wildfire-version: 67652-68133
wildfire-release-date: 2016/09/01 00:21:11
url-filtering-version: 2016.08.31.428
global-protect-datafile-version: 0
global-protect-datafile-release-date: unknown
logdb-version: 7.0.9
platform-family: 3000
vpn-disable-mode: off
multi-vsys: off
operational-mode: normal

---

----

/var/cores/:
total 4.0K
drwxrwxrwx 2 root root 4.0K Jun 15 18:15 crashinfo

/var/cores/crashinfo:
total 0

/opt/dpfs/var/cores/:
total 12M
-rw-rw-rw- 1 root root 9.5M Aug 31 13:02 core.1184
-rw-rw-rw- 1 root root 9.5M Aug 31 13:02 core.1191
drwxrwxrwx 2 root root 4.0K Aug 31 13:02 crashinfo
-rw-rw-rw- 1 root root 9.5M Aug 31 13:02 core.1198
-rw-r--r-- 1 root root 571K Aug 31 13:15 all_pktproc_4_7.1.2_0.tar.gz
-rw-r--r-- 1 root root 552K Aug 31 13:15 flow_mgmt_7.1.2_0.tar.gz
-rw-r--r-- 1 root root 2.6M Aug 31 13:15 pktproc_n_log_7.1.2_0.tar.gz
-rw-r--r-- 1 root root 570K Aug 31 13:15 all_pktproc_3_7.1.2_0.tar.gz

/opt/dpfs/var/cores/crashinfo:
total 92K
-rw-r--r-- 1 root root 826 Aug 31 13:00 pktproc_n_log_7.1.2_0.pcap
-rw-rw-rw- 1 root root 27K Aug 31 13:01 pktproc_n_log_7.1.2_0.info
-rw-r--r-- 1 root root 24 Aug 31 13:02 all_pktproc_3_7.1.2_0.pcap
-rw-r--r-- 1 root root 24 Aug 31 13:02 all_pktproc_4_7.1.2_0.pcap
-rw-r--r-- 1 root root 24 Aug 31 13:02 flow_mgmt_7.1.2_0.pcap
-rw-rw-rw- 1 root root 13K Aug 31 13:02 all_pktproc_3_7.1.2_0.info
-rw-rw-rw- 1 root root 14K Aug 31 13:03 all_pktproc_4_7.1.2_0.info
-rw-rw-rw- 1 root root 14K Aug 31 13:03 flow_mgmt_7.1.2_0.info

---

Slot 0, Role mp
----------------------------------------

Type Name State Info
Group all running
Group base running
Group batch running
Group chassis running
Group data_plane running
Group dsms running
Group gdb running
Group ha_ssh running
Group internal_monitor running
Group mgmt_services running
Group ntlm-grp running
Group services running
Group third_party running
Process appweb running (pid: 12780)
Process authd running (pid: 3066)
Process cdb running (pid: 3037)
Process chasd running (pid: 2373)
Process content_install running (pid: 2516)
Process cord running (pid: 2953)
Process crypto running (pid: 2465)
Process dagger running (pid: 2316)
Process devsrvr running (pid: 2954)
Process dhcp running (pid: 3062)
Process dnsproxy running (pid: 3063)
Process dp-console running (pid: 2377)
Process ehmon running (pid: 2372)
Process ha-sshd running (pid: 2575)
Process ha_agent running (pid: 3058)
Process ikemgr running (pid: 3052)
Process keymgr running (pid: 3055)
Process l2ctrl running (pid: 3057)
Process l3svc running (pid: 8294)
Process logrcvr running (pid: 3053)
Process masterd running (pid: 2276)
Process mgmtsrvr running (pid: 3020)
Process monitor running (pid: 2317)
Process path_monitor running (pid: 25772)
Process pppoe running (pid: 3064)
Process rasmgr running (pid: 3054)
Process routed running (pid: 3065)
Process satd running (pid: 3060)
Process snmpd running (pid: 3975)
Process sshd running (pid: 2599)
Process sslmgr running (pid: 3061)
Process sslvpn running (pid: 13406)
Process sslvpn_ngx running (pid: 8301)
Process sysd running (pid: 2292)
Process sysdagent running (pid: 2322)
Process useridd running (pid: 2957)
Process varrcvr running (pid: 3056)
Process websrvr running (pid: 5013)

Slot 1, Role dp0
----------------------------------------

Type Name State Info
Group all running
Group gdb running
Group platform running
Group supervisor running
Group tasks running
Process all_pktproc_2 running (pid: 1204)
Process all_pktproc_3 running (pid: 1203)
Process all_pktproc_4 running (pid: 1205)
Process bfd running (pid: 1168)
Process brdagent running (pid: 1148)
Process comm running (pid: 1166)
Process dha running (pid: 1167)
Process ehmon running (pid: 1150)
Process flow_mgmt running (pid: 1206)
Process masterd running (pid: 1118)
Process monitor running (pid: 1207)
Process mprelay running (pid: 1165)
Process ntp running (pid: 1230)
Process pktproc_n_log running (pid: 1201)
Process sysdagent running (pid: 1149)

----

Re: PA 3000 Error

TranceforLife — Thu, 01 Sep 2016 08:19:01 GMT

l would get a tech support file and ask Palo to have a look as you do have a core crashinfo files.

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