topic Troubleshooting GlobalProtect disconnects in General Topics

Troubleshooting GlobalProtect disconnects

jdprovine — Mon, 12 Sep 2016 20:06:19 GMT

I have a couple of users that say their active connections are suddenly disconnected. What is the best way to determnine the cause of the disconnection? Again this is an active session not a time out

Re: Troubleshooting GlobalProtect disconnects

jdelio — Mon, 12 Sep 2016 21:46:37 GMT

When it comes to troubleshooting random disconnects, the first thing I would recommend you do is go into GlobalProtect and "collect logs" from the right click - globalprotect icon.

From there you can look at the GPA and GPS (application and service) logs to see if you can see what is going on when the disconnects happened.

You can also try to look on the Firewall and see if you can correlate the disconnects in the logs and see if it indicates anything.. but the client logs are the best place to start.

I hope this helps.

-joe

Re: Troubleshooting GlobalProtect disconnects

jrauman — Thu, 13 Feb 2020 10:56:16 GMT

I just started a new thread on this very topic. I collected the logs on the client (my own) and posted a few of the info/debug log entries that i saw at the time of disconnect but not sure where to go from there. Is there a typical checklist of questions you should start with? or a way to look up the log entries to see what they mean?

Re: Troubleshooting GlobalProtect disconnects

Mick_Ball — Thu, 13 Feb 2020 13:32:30 GMT

where are your logs?