topic Re: Does the Techsupport File contain sensitive information? in General Topics

Does the Techsupport File contain sensitive information?

MohamedSharief — Tue, 27 Sep 2016 08:26:55 GMT

Hi,

Just wondering if the techsupport file contain a sensitive information e.g. IP addresses, policies and configuration? Can someone please advice what are the actual information inside it?

I'm getting hardtimes explaining this to clients from Bank environments.

Regards,

Sharief

Re: Does the Techsupport File contain sensitive information?

TranceforLife — Tue, 27 Sep 2016 08:45:43 GMT

Hello,

Yes, tech support containing everything that is configured on the device (you can get one from one of the FW and see what is inside). If the client doesn't want to provide a tech file you could use specific show command in order to limit information or you could hide full IP address etc. But it is tedious and in any way tech support file is better, but l understand that it is not always possible.

Re: Does the Techsupport File contain sensitive information?

pankaku — Tue, 27 Sep 2016 11:50:35 GMT

Tech support file will have your all configuration. But all the private keys,password will be removed from the config.

Re: Does the Techsupport File contain sensitive information?

MohamedSharief — Tue, 27 Sep 2016 13:10:00 GMT

Thanks to clarify everything. Much appreciated.