topic Re: Traps client - uninstall password in General Topics

Traps client - uninstall password

VinceM — Thu, 11 Feb 2016 08:46:42 GMT

Hi all,

We are currently testing Traps and during client installation, one of my colleague configured a wrong IP for ESM serveur.

Traps client is installed but as it is unable to reach server, uninstall password in not set.

Does anybody know how I can unistall Traps client on laptop or change ESM server IP ? What is the "default" uninstall password ?

THx in advance.

singh — Thu, 11 Feb 2016 09:37:56 GMT

Hey Vince,

The default uninstall Password is : Password1

I hope that helps.

Thanx

Jsingh

VinceM — Thu, 11 Feb 2016 11:06:49 GMT

Hi,

Forgot the capital P 😞

Thx

Leeseulkim — Fri, 07 Oct 2016 02:29:27 GMT

To delte traps I enter uninstall password that you worte

but it show up " wrong password"

How can I delte it.. Is there any way to remove traps agent ?

FJU-ITCS — Fri, 07 Oct 2016 07:28:43 GMT

Hi,

you can set a new one. Go to the ESM console -> Settings -> Agent -> Settings->Add:

Leeseulkim — Tue, 11 Oct 2016 08:13:08 GMT

My agent doesn't connect with ESM Server.

(agent and server connect using telent and I opened 2125 port to make inbound rule.. also i re-strat service.. there is no way..)

so i need to re-install agent traps becasue of this I want to delte it first.

but the default passowrd doesn't works...

FJU-ITCS — Tue, 11 Oct 2016 09:00:26 GMT

Did you use SSL? Under ProgramData\Cyvera\LocalSystem you find the Server.xml. check if the Servername is correct and if http or https is use.

On the TRAPS Client -> Console -> Open Log File... you fnd the complett debug output for the connection to the ESM-Server.

Interface — Tue, 24 Jul 2018 12:22:44 GMT

Password1 - didn't work (Wrong password! Error code 5). Traps agent version 4.2.0.36348.

IreneGarcia — Mon, 06 Aug 2018 11:49:24 GMT

Did you find the password for version 4.2? I have the same issue