topic Re: Strange SNMP Trap from PA500 in General Topics

Strange SNMP Trap from PA500

_slv_ — Thu, 13 Oct 2016 05:51:01 GMT

Hello

During last 7 days I got twice trap like this:

Otrzymano pułapkę SNMP (notyfikacja: 1.3.6.1.4.1.25461.2.1.3.2.0.1) 1.3.6.1.2.1.1.3.0 = 473590626 1.3.6.1.6.3.1.1.4.1.0 = 1.3.6.1.4.1.25461.2.1.3.2.0.1 1.3.6.1.4.1.25461.2.1.3.2.0.1 = 1,2016/10/10 14:00:11,009401028532,SYSTEM,general,0,2016/10/10 14:00:11,,general,,0,0,general,high,l3svc: exiting because service missed too many heartbeats,129573,0x0,0,0,0,0,,PA-500

I have standalone device.

What doe's mean?

Regards

Slawek

Re: Strange SNMP Trap from PA500

kiwi — Thu, 13 Oct 2016 08:23:55 GMT

Hi,

Not much info to work with but there might be a fix for you in PAN-OS 7.1.5.

From the release notes : Fixed an issue where a process (l3svc) restarted due to missing too many heartbeats, which caused the Captive Portal to fail to trigger.

You might want to open a support case to get confirmation and make sure that the upgrade will fix it for you.

Cheers,

-Kim

Re: Strange SNMP Trap from PA500

_slv_ — Thu, 13 Oct 2016 08:27:34 GMT

I forgot to mention that I'm on 7.0.9 - so I will wait for fix on 7.0.x path

I will create a support case when this problem will occur next time.

Regards

Slawek