topic Re: Why the chart not continuous? in General Topics

Why the chart not continuous?

luancb — Sun, 09 Oct 2016 16:25:55 GMT

Dear all,

My customer have issue when checking report. Boss ask him why the chart not continuous? Who can help me explain at the red circle? Why and when it will continuous or not. So many thanks and hope get reply soon.

Re: Why the chart not continuous?

luancb — Sun, 16 Oct 2016 08:33:00 GMT

Anybody please help this

Thanks

Re: Why the chart not continuous?

santonic — Mon, 17 Oct 2016 06:31:32 GMT

Active cluster member switched?

Re: Why the chart not continuous?

reaper — Mon, 17 Oct 2016 07:19:56 GMT

I'm with @santonic

a posibility is that the HA failed over in that timeframe, have you verified the system log to see if any issues were reported (ha failover, interface down, ..)

Re: Why the chart not continuous?

luancb — Tue, 18 Oct 2016 01:29:20 GMT

PA5020 stand alone, not HA. Some times the report is not continuous, i don't know why?

Re: Why the chart not continuous?

santonic — Tue, 18 Oct 2016 06:57:42 GMT

Can you find any logs for the period where the charts aren't continuous? I'm pretty sure the reason for hole in your chart is that there aren't any logs for that period.

Now the question is why there aren't any logs. If it wasn't case of HA cluster member switch then maybe there wasn't any traffic there for some reason during that period?

Re: Why the chart not continuous?

BPry — Tue, 18 Oct 2016 13:10:27 GMT

I've encountered this when running reports for a period longer than I actually keep the logs. Since we have our log files capped for roughly a 7 day period if I try to run a report for a period longer it will display as posted. Try to search the logs and see if you can find any dating back that far; you may simply be trying to go back farther than you've actually logged.

Re: Why the chart not continuous?

jvalentine — Wed, 19 Oct 2016 00:20:51 GMT

Did the firewall reboot the day before, during, or after the break in the graph?

Re: Why the chart not continuous?

luancb — Wed, 19 Oct 2016 03:01:57 GMT

FW not reboot. It is production and alway on, because it is core device, it is can not reboot.

The chart from low to high and low to high, it is easy for understand, because not continuous, I dont know why not logged for that time.

Device is alway running, not reboot or anything.

Re: Why the chart not continuous?

luancb — Fri, 11 Nov 2016 02:08:35 GMT

I have opened case support and vendor told me bug OS, thanks all have answered me.

"We have researched internally and this issue has been reported before.

Your customer’s PA-5020 firewall is running on 7.0.3 and will hit this issue. Please refer to the details below:-

Issue ID: 86488
Description: Application Usage Risk Trend graph missing lines between dots.
Fixed an issue where predefined Application Usage Risk Trend graphs did not display lines between contiguous dots as expected.

The issue has been fixed in PAN-OS 7.1.0 and above."

Thanks

Re: Why the chart not continuous?

santonic — Fri, 11 Nov 2016 07:12:21 GMT

Cool, thanx for update.