topic Issue with connecting to GlobalProtect in General Topics

Issue with connecting to GlobalProtect

random1 — Tue, 01 Nov 2016 23:35:37 GMT

Hello,

I've been using GlobalProtect before to connect to my univeristy's network when I'm outside campus. However, recetnly, I've not been able to conenct to the network. I get a message reading "Resend credential".

I'm hoping someone could help me with that. Here is a screen shot of the message I get.

Any help is appreciated.

Re: Issue with connecting to GlobalProtect

pulukas — Wed, 02 Nov 2016 22:12:22 GMT

This message is related to the GP install on your computer. Follow these instructions to confirm the service is present and running.

https://live.paloaltonetworks.com/t5/Management-Articles/GlobalProtect-Client-Unable-to-Connect-on-Newly-Installed/ta-p/60421

Re: Issue with connecting to GlobalProtect

random1 — Sat, 05 Nov 2016 00:43:28 GMT

Thank you for your reply Steve. I have a Mac so I had to use a different method to see if PanGP is running or not. Based on my understanding, PanGP wasn't running so I re-installed GP again. However, the issue is still exist. I am not able to conenct to GP and I get the same message.

Any other suggestions?

Thanks,

Re: Issue with connecting to GlobalProtect

fatboy1607 — Thu, 01 Dec 2016 13:11:03 GMT

try below KB if that helps

https://live.paloaltonetworks.com/t5/Management-Articles/GlobalProtect-Client-is-not-Connecting/ta-p/53185

Re: Issue with connecting to GlobalProtect

pulukas — Sat, 03 Dec 2016 17:41:10 GMT

Yes, this seems to be a application install and startup issue. So the troubleshooting will be with the install process on the Mac. If the GP service is not running you won't be able to connect.