topic Re: Techsupport file containing only /var folder no others in General Topics

Techsupport file containing only /var folder no others

TranceforLife — Tue, 25 Oct 2016 11:38:47 GMT

Hi Guys,

Not sure if this is a permission issue but techsupport file containing only /var folder where not much information, no others like etc, opt and tmp.

Is it due to permission issue?

Thx,

Myky

Re: Techsupport file containing only /var folder no others

RFalconer — Tue, 25 Oct 2016 20:36:29 GMT

If a user has read-only on the support tab, there is no option to generate the tech support file so it's probably not a permissions issue.

Are you using the GUI or CLI to generate the file?

Re: Techsupport file containing only /var folder no others

TranceforLife — Fri, 18 Nov 2016 16:27:49 GMT

Thanks, man. You are right it is not a permission issue. You do have an option to generate or you don't. Yes have tried both still same. We are going to upgrade it from the 5.0.15 to the newer code and see if this will fix the issue

Re: Techsupport file containing only /var folder no others

RFalconer — Fri, 04 Nov 2016 17:38:32 GMT

Have you tried from the CLI to see if that will generate? I have a bunch of remote PAs so when I need a tech support file, I just run the CLI so it can upload directly from the local box.

Check method 3 at this link:

https://live.paloaltonetworks.com/t5/Featured-Articles/How-to-Generate-and-Upload-a-Tech-Support-File-Using-the-WebGUI/ta-p/60757

Re: Techsupport file containing only /var folder no others

TranceforLife — Fri, 18 Nov 2016 16:16:56 GMT

bug id 69900