topic Re: Panorama M-100 - Led Red Alert in General Topics

Panorama M-100 - Led Red Alert

Matias_Cova — Mon, 14 Nov 2016 16:00:34 GMT

Hi, I have a Panorama M100, the device lost connection, neither couldn't be access by console, so we don't make any changes. Then we reboot and connect keyboard direct to appliance and we choose option F1, whit that, the device Started working and recover the access, but now the device show up a led red alert. that it means -- System Health Indicates overall system health. Green indicates healthy, red indicates a system error. --

Anyone tell me what can i do? could be a case for RMA?

Led Red Alert

Best Regards

Re: Panorama M-100 - Led Red Alert

TranceforLife — Mon, 14 Nov 2016 16:20:12 GMT

Hi,

Very possible. Check the hardware state:

> show system state | match alarm

> show system state | match power

> show log system

Don't forget to get a tech file generated from the device.

Thx,

Myky

Re: Panorama M-100 - Led Red Alert

Matias_Cova — Mon, 14 Nov 2016 16:39:53 GMT

Yes, i have the tech support file, but in the PANTS, i don't see much information, I will generate the output for the commands and then will share with you

Thanks!

Re: Panorama M-100 - Led Red Alert

Matias_Cova — Mon, 14 Nov 2016 19:20:38 GMT

Hi, here is the output, I didn't see anything relevant, but maybe you find something

https://drive.google.com/open?id=0BxZ4yg4ld0WpMkFlNzZfVmlQQnM

Thanks a lot

Matt.

Re: Panorama M-100 - Led Red Alert

TranceforLife — Mon, 14 Nov 2016 21:30:26 GMT

Hi,

Thanks. Could not find any "true" alerts or errors. Can you open a TAC case or maybe someone else can help who dealt before with Panorama appliances.

Cheers,

Myky

Re: Panorama M-100 - Led Red Alert

Matias_Cova — Thu, 17 Nov 2016 13:41:12 GMT

Finally the device went to RMA

Re: Panorama M-100 - Led Red Alert

TranceforLife — Thu, 17 Nov 2016 13:43:17 GMT

Thanks for the update. Where Palo found the fault? From the tech file? What was the fault?

Re: Panorama M-100 - Led Red Alert

Matias_Cova — Tue, 22 Nov 2016 14:15:22 GMT

I opened a case, and attached the tech support file and the commands that you told me to execute (show system state and show log system), so with that, they tell me that the device going to RMA. They didn't give me more information

Re: Panorama M-100 - Led Red Alert

TranceforLife — Tue, 22 Nov 2016 14:20:41 GMT

Hi. Thanks for the info