topic Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working? in General Topics

Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

Naresh_Deenadayalan — Mon, 05 Dec 2016 18:03:30 GMT

I have a lab setup with two palo alto firewalls (PA-200). I am running it with the code it came with the device (PAN OS 5.0.6).

I configured User-ID as per the guidelines on this link (https://live.paloaltonetworks.com/t5/Configuration-Articles/How-to-Configure-Agentless-User-ID/ta-p/62122). However, i was unable to get it work. So i followed this article and added groups by linking my PA devices to my LAB ADDS server.

https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-User-ID-Group-and-User-to-IP-Mapping/ta-p/59072

i am able to see all the users when i do show user user-IDs. However, i am unable to view user to IP mappings.

Any suggestions or link to known issues (with error code and link) is much appreciated.

Regards,

Naresh Babu Deendayalan

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

BPry — Mon, 05 Dec 2016 18:56:08 GMT

The first thing that comes to mind is that you missed setting up User Identification on the zone configuration. Without that configured one would experiance exactly what you are describing.

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

Naresh_Deenadayalan — Tue, 06 Dec 2016 00:28:13 GMT

Thank you for your response. I did configure zone to accept User-ID service and i also configured Interface management profile to allow User-ID services.

I followed all the steps carefully and made sure everything is in place. However, could not get it to work for some unknown reason.

Just to add on to my description. I am running virtual clients hosted on college desktops that is part of college domain, could that be a problem. I do not have physical hardware that i can join to my lab domain and test it.

Any suggestion or reference to an article that has solution to this issue is much appreciated.

Regards,

Naresh Babu Deenadayalan

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

reaper — Tue, 06 Dec 2016 12:16:58 GMT

id you make sure to enable audit logs for succesful logins on the active directory? by default those are disabled so there are no logs for the UserID to read

check out this article: Getting Started: User-ID

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

BPry — Tue, 06 Dec 2016 13:44:01 GMT

Using VMs to join your lab domain isn't going to be an issue as long as those VMs have successfully join your lab domain. The machine that the VM is running on does not need to be a member of any particular domain to get the VMs to function properly for this test.

Look at what @reaper pointed out, as that would also cause the same issue to be present when you are trying to map users to IPs.

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

BPry — Tue, 06 Dec 2016 13:47:31 GMT

Just to throw this out there as well but 5.0.6 is ancient code. If you are just trying to get a feel for PA and how they operate this would function 'okay' but I would seriously consider finding a way to either work in an enviroment with newer code or paying for the lab licensing so that you can actually upgrade these devices and use all of their features.

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

Naresh_Deenadayalan — Tue, 06 Dec 2016 19:11:13 GMT

Thank you reaper, I didnt check that to be honest, let me check and get back to you with the findings.

Regards,

Naresh Babu Deenadayalan

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

Naresh_Deenadayalan — Tue, 06 Dec 2016 19:20:54 GMT

@BPry, thank you for responding. Even i dont like to use 5.0.6 personally, however i have no choice. My college just bought the license and i can not upgrade the codes at this time because my project is due in a week. i cant afford any time to troubleshoot incase of malfunction. i will definetly try @reaper suggestion and update you guys with my findings. Hopefully, it works.

Regards,

Naresh Babu Deenadayalan

Re: Any known issues with PAN OS 5.0 for user-ID and IP mapping not working?

bmorris1 — Wed, 07 Dec 2016 17:16:06 GMT

Hi Naresh,

v5 is also out of support now I believe.

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary

Ben