topic Re: commit failed with configurations invalid! in General Topics

commit failed with configurations invalid!

MohamedSharief — Tue, 13 Dec 2016 06:02:30 GMT

Hi PA Community,

I got one issue with client where the commit is failing with details of only "Configurations Invalid" without any further details.

We wanted to change the management interface IP to a different one and the commit is not accepted, even the validation is failing.

I tried to made any other changes rather than mgm IP change and got the same result, commit failed.

I've checked the devsrv.log and found the following errors/warnings where I couldn't find any related article to explain:

mp        devsrv.log                         2016-12-08 15:07:27   2016-12-08 15:07:27.447 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:27   2016-12-08 15:07:27.452 +0400 Error:  cfgagent_modify_callback(pan_cfgagent.c:83): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
mp        devsrv.log                         2016-12-08 15:07:28   2016-12-08 15:07:28.451 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:29   2016-12-08 15:07:29.461 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:30   2016-12-08 15:07:30.471 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:31   2016-12-08 15:07:31.481 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:32   2016-12-08 15:07:32.491 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:33   2016-12-08 15:07:33.501 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:33   2016-12-08 15:07:33.938 +0400 End of parsing custom threat 
mp        devsrv.log                         2016-12-08 15:07:34   2016-12-08 15:07:34.511 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:35   2016-12-08 15:07:35.521 +0400 tdb compile flag is still up, abort thread wait 1 second
mp        devsrv.log                         2016-12-08 15:07:35   2016-12-08 15:07:35.990 +0400 [Cache] Load /opt/pancfg/mgmt/content//cache/70000//tdb.cache.ser-0 success
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.014 +0400 [TDB] stats virus pattern 815717 ,  104993 
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.014 +0400 [TDB] stats wildfire pattern 104748 ,  39999 
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.019 +0400 Warning:  pan_ctrl_compile_tdb(pan_config_handler_sysd.c:487): config commit aborted
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.020 +0400 TDB compilation done, return 0
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.148 +0400 Warning:  pan_ctrl_save_config(pan_config_handler_sysd.c:1686): config commit aborted
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.148 +0400 Error:  pan_ctrl_compile_cfg(pan_config_handler_sysd.c:1891): pan_ctrl_save_config() failed
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.149 +0400 Error:  pan_config_handler_sysd(pan_config_handler_sysd.c:2174): pan_ctrl_compile_cfg() failed
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.149 +0400 Error:  pan_ctrl_parse_config(pan_controller_proc.c:375): pan_config_handler_sysd() failed
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.345 +0400 Error:  pan_ctrl_config_phase1(pan_controller_proc.c:725): pan_ctrl_parse_config() failed
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.346 +0400 Config commit phase1 failed
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.352 +0400 Error:  cfgagent_modify_callback(pan_cfgagent.c:83): Modify string (sw.mgmt.runtime.clients.device.err) error: USER (1)
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.355 +0400 Error:  bool_modify_callback(pan_cfgagent.c:101): Modify boolean (sw.mgmt.runtime.clients.device.p1done) error USER (1)
mp        devsrv.log                         2016-12-08 15:07:36   2016-12-08 15:07:36.531 +0400 kill SIGUSR1 to pid 0

mp        devsrv.log                         2016-12-08 14:39:24   	}]2016-12-08 14:39:24.369 +0400 Config commit phase0 started
mp        devsrv.log                         2016-12-08 14:39:35   2016-12-08 14:39:35.827 +0400 Config commit phase0 done
mp        devsrv.log                         2016-12-08 14:40:02   2016-12-08 14:40:02.385 +0400 Config commit phase1 started
mp        devsrv.log                         2016-12-08 14:40:02   2016-12-08 14:40:02.410 +0400 flags 0x10002, content 0x0, not devsrvr only, not content only
mp        devsrv.log                         2016-12-08 14:40:02   2016-12-08 14:40:02.424 +0400 Get tdb_only from last committed config
mp        devsrv.log                         2016-12-08 14:40:02   2016-12-08 14:40:02.424 +0400 Get virus from last committed config
mp        devsrv.log                         2016-12-08 14:40:02   2016-12-08 14:40:02.427 +0400 Get wildfire from last committed config
mp        devsrv.log                         2016-12-08 14:40:02   2016-12-08 14:40:02.428 +0400 No TDB compilation needed
mp        devsrv.log                         2016-12-08 14:40:13   2016-12-08 14:40:13.304 +0400 [Cache] Load /opt/pancfg/mgmt/content//cache/70000//profile.cache.ser-0 success
mp        devsrv.log                         2016-12-08 14:40:21   2016-12-08 14:40:21.234 +0400 Config commit phase1 abort

Regards,

Sharief

Re: commit failed with configurations invalid!

reaper — Mon, 12 Dec 2016 08:43:47 GMT

Hi Sharief

is that the only thing that changed ? (the mgmt IP)

can you try 'revert to running' and change the IP again ?

Re: commit failed with configurations invalid!

MohamedSharief — Mon, 12 Dec 2016 11:37:58 GMT

Hi reaper,

I did and got the same commit failure, then tried to change the NTP servers IPs and still cannot commit.

Now I asked them to restart the managment plane and try again. Still waiting for a reply.

>debug software restart process management-server

>debug software restart process device-server

Regards,

Sharief

Re: commit failed with configurations invalid!

MohamedSharief — Mon, 12 Dec 2016 16:56:12 GMT

Hi, The client did the management plane restart and they still got the commit failure. >debug software restart process management-server Regards, Sharief

Re: commit failed with configurations invalid!

reaper — Tue, 13 Dec 2016 08:28:04 GMT

Hi Sharief

short of doing a full reboot, i'd recommend contacting TAC to have this investigated

usually a simple 'revert to running' does the trick

Re: commit failed with configurations invalid!

MohamedSharief — Tue, 13 Dec 2016 08:53:38 GMT

Hi reaper,

I opened a case with TAC. Will keep you updated.

Regards,

Sharief

Re: commit failed with configurations invalid!

MohamedSharief — Tue, 13 Dec 2016 13:39:08 GMT

TAC support restarted the device server & the management server and still the same error.

They request us to do a reboot.

Regards,

Sharief

Re: commit failed with configurations invalid!

fozail — Thu, 15 Dec 2016 06:32:52 GMT

Hi Sharief,

Can you just a give a try:-

Click on "Revert to running configuration".

It might help you.

Best Regards,

Fozail

Re: commit failed with configurations invalid!

MohamedSharief — Wed, 09 Aug 2017 10:25:29 GMT

Hi Fozail,

Sorry forgot to update this thread.

The commit was successful after the FW reboot.

Regards,

Sharief