topic Re: Can Not Registered My PA-200 in General Topics

Can Not Registered My PA-200

mjkssg — Fri, 16 Dec 2016 07:28:44 GMT

Hello, I have registered the PA-200 on support web site, and the license is showed correct on the web GUI and on command "request license info", but it still show "device registered: no" on "show wildfire status".

Do anyone know why ? And how can I make it to the "yes" so I can use the wildfire function?

Please help me !

Thanks.

Re: Can Not Registered My PA-200

yowamancheuk — Fri, 16 Dec 2016 07:42:37 GMT

mjkssg How is it showed when you commad "test wildfire registration" ? on this command , you can check the registration status of Palo Alto Networks firewall to a WildFire server.

Re: Can Not Registered My PA-200

TranceforLife — Fri, 16 Dec 2016 07:56:46 GMT

Hi,

Can you resolve wildfire.paloaltonetworks.com

Thx,

Myky

Re: Can Not Registered My PA-200

mjkssg — Fri, 16 Dec 2016 08:04:49 GMT

Thanks for reply.

It showed "Testing cloud server wildfire.paloaltonetworks.jp ...wildfire registration: failed"

Re: Can Not Registered My PA-200

mjkssg — Fri, 16 Dec 2016 08:37:47 GMT

Thanks for reply.

It didn't change after I changed the cloud url into "wildfire.paloaltonetworks.com"

Re: Can Not Registered My PA-200

TranceforLife — Fri, 16 Dec 2016 11:01:31 GMT

Hello,

l belive you seen this article:

https://live.paloaltonetworks.com/t5/Configuration-Articles/How-to-Configure-WildFire/ta-p/56165

What l am trying to understand is if you DNS to the wildfire.paloaltonetworks.com or wildfire.paloaltonetworks.jp work. You might need to change service route option to use your external ipaddress.

Thx,

Myky

Re: Can Not Registered My PA-200

BPry — Fri, 16 Dec 2016 13:43:12 GMT

Check and see if you can even resolve the URL before you do anything else. If you can then you are likely running into a service route issue.

Re: Can Not Registered My PA-200

mjkssg — Mon, 19 Dec 2016 04:48:03 GMT

Thanks for your reply.

Yes, I can ping host like www.google.com or www.yahoo.com, so I guess the URL can be resolved. I have try config the service route to either management interface or ethernet interface, both way didnt work. I think it maybe the the device registered issue, but I dont know how to solve it.

Re: Can Not Registered My PA-200

mjkssg — Mon, 19 Dec 2016 04:50:36 GMT

Thanks for your reply.

Yes, I have seen that article and I also have change the service route option but didnt work. I can ping host like www.google.com or www.yahoo.com so the network and the dns config both correct.

Re: Can Not Registered My PA-200

TranceforLife — Mon, 19 Dec 2016 09:18:51 GMT

Hello,

Can you open a TAC case?

Thx,

Myky