topic user-id agent commit issue in General Topics

user-id agent commit issue

Ulugbekyu — Mon, 22 Jul 2013 12:33:10 GMT

Hi team,

I have got issue when trying to commit our configuration on User-id agent.

User-id agent can not to connect AD without commit.

Who have an experience of this, please help.

Re: user-id agent commit issue

Retired Member — Wed, 24 Jul 2013 01:10:34 GMT

try to run user-id agent with right-clicking and choosing runas Administrator option so that you should not get that error.

Re: user-id agent commit issue

sdurga — Wed, 24 Jul 2013 01:29:35 GMT

Additinoally, this might also help.

Re: user-id agent commit issue

ukhapre — Wed, 24 Jul 2013 01:33:57 GMT

This indicates permission issue. Make sure that you login as administrator or the account which is used for userid agent service (Control panel -> services -> User id agent service.)

The service account should have rights to

- log on as a service

- full control over Computer\HKEY_LOCAL_MACHINE\Software\Palo Alto Networks

- Event log readers and server operators groups permission AD server.

If user id is installed on 2008 R2 server, make sure 'Enable Server Session Read' is set to "Yes" on the UA.

Hope this helps.

Re: user-id agent commit issue

Ulugbekyu — Wed, 24 Jul 2013 06:15:11 GMT

Thanks! Problem is solved!