topic Re: Wrong geo location for an IP in General Topics

Wrong geo location for an IP

CRA — Thu, 05 Jan 2017 15:54:48 GMT

I have a set or rules that block access to some IP depending of their geo location. The problem is that an is is incorrectly geo located by the palo alto.

IP is 91.194.60.7, located in France, and Palo Alto locate it in Ukraine !!!

Is there a way to fix it on my side, or is there a way to ask a fix to palo team, as for URL category change ?

Re: Wrong geo location for an IP

BPry — Thu, 05 Jan 2017 16:26:01 GMT

This may help you https://live.paloaltonetworks.com/t5/Configuration-Articles/How-to-Verify-PAN-OS-IP-Region-Mapping/ta-p/62790

You might want to open up a case with TAC. A quick browsing is showing that I'm also seeing that as UA however that block is correctly delegated as FR and is listed correctly in ARIN.

Re: Wrong geo location for an IP

BPry — Thu, 05 Jan 2017 16:27:16 GMT

Also, don't ask for a URL Category change unless it's improperly labled. The URL category has nothing to do with the IP addresses location.

Re: Wrong geo location for an IP

CRA — Fri, 06 Jan 2017 09:48:18 GMT

Of course i won't ask for a url reclassement. My question was to find if there is an equivalent service to url reclassement

but for IP relocalization

Re: Wrong geo location for an IP

reaper — Fri, 06 Jan 2017 12:09:56 GMT

you can create a custom geo location to address this issue temporarily

but I would recommend you reach out to support to have this verified and fixed in the backend