topic Re: Download fails at 35mins mark in General Topics

Download fails at 35mins mark

inderjit21 — Wed, 18 Jan 2017 23:25:31 GMT

I am trying to download an ISO from microsoft site. It is around 5.2gb file and it has failed few times now around 4.7gb/35mins mark. Logs shows access allowed. using PA200 7.0.9.

Re: Download fails at 35mins mark

santonic — Thu, 19 Jan 2017 07:44:18 GMT

What's session end reason?

Re: Download fails at 35mins mark

TranceforLife — Thu, 19 Jan 2017 10:18:45 GMT

Is it aged-out?

https://www.paloaltonetworks.com/documentation/61/pan-os/newfeaturesguide/networking-features/session-end-reason-logging

Re: Download fails at 35mins mark

BPry — Thu, 19 Jan 2017 14:43:17 GMT

When it fails again try to see if the session is still active in your session table or if it's getting cut off because the session is falling off and getting dropped from your table.

Re: Download fails at 35mins mark

BenjAudy.MTL — Fri, 03 Feb 2017 19:59:58 GMT

Hi,

Usually when it happens to us, it's because a virus was detected in the file. Check your threat logs for any virus detected at that time. You can then put an exception in your security profile if you think it's a false positive, and report it to Palo Alto Networks.

Regards,

Benjamin