topic Apply new evaluation license to exiting VM in General Topics

Apply new evaluation license to exiting VM

inderjit21 — Fri, 17 Feb 2017 11:06:13 GMT

I have a VM where evaluation license has expired .when try to download software complains not registered.

We have new eval license. a team member has gone and register uuid and cpu id from the exisiting vm and has got new serial number. but the vm still saying not register. i have deleted all the old licenses.

Re: Apply new evaluation license to exiting VM

reaper — Fri, 17 Feb 2017 13:47:03 GMT

you'll want to reach out to support

likely the old serial is still registered (because you re-used the same cpuid/uuid) causing you to still retrieve the old information

for eval activation you should create a new instance and transport the configuration over from the old eval

Re: Apply new evaluation license to exiting VM

FJU-ITCS — Mon, 20 Feb 2017 12:41:48 GMT

Did you deactived the old VM? After this you could register it with the new eval license and the box will get the new serial number.