topic Using cached portal in General Topics

Using cached portal

jdprovine — Tue, 21 Feb 2017 14:12:39 GMT

What is this error and indicator of? "using cached portal and how can I trouble shoot it?

Re: Using cached portal

jdprovine — Tue, 21 Feb 2017 20:28:09 GMT

The same user complains that the globalprotect connection is dropping not her internet. Where is the best way to troubleshoot this kind of behavior to see if it is really the globalprotect causing the disconnect or drop?

Re: Using cached portal

sullivanpj2 — Tue, 21 Feb 2017 20:40:04 GMT

Turn on the debug logs for the Global Protect client and make the user disconnect / connect several times with the debug rolling. Than get her to copy and paste the logs out of the client into a notepad.

That's where I would start or you can get her to re-install the client and try again.

https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-GlobalProtect/ta-p/75770

- Peter

Re: Using cached portal

jdprovine — Tue, 21 Feb 2017 22:13:19 GMT

So this covers issues where they connect just fine and then for no apparent reason are disconnected and it reconnects on its own?