topic Re: GlobalProtect login window pop-up frequently in General Topics

GlobalProtect login window pop-up frequently

OCfirewallsupport — Thu, 02 Mar 2017 07:29:24 GMT

Hi All,

Globlal protect login window pop-up frequently after entering credentials. i am using GP version 3.0.3-7.

Is anyone have faced similar kind of issue?

Re: GlobalProtect login window pop-up frequently

sullivanpj2 — Thu, 02 Mar 2017 15:29:02 GMT

What Pan-OS are you running?

- Peter

Re: GlobalProtect login window pop-up frequently

BPry — Thu, 02 Mar 2017 17:28:52 GMT

As in it wants you to reauthenticate or is it just showing back up again?

Re: GlobalProtect login window pop-up frequently

OCfirewallsupport — Fri, 03 Mar 2017 04:07:15 GMT

Hi,

Please find the details,

Model PA-3020

Software Version 7.0.8

GlobalProtect Agent 3.0.3

Re: GlobalProtect login window pop-up frequently

OCfirewallsupport — Fri, 03 Mar 2017 04:12:54 GMT

yes, it is ask for reauthenticate .

Re: GlobalProtect login window pop-up frequently

BPry — Fri, 03 Mar 2017 14:24:29 GMT

Youll probably want to enable debug to get the most info but look in the following logs for any issues

appweb3-sslvpn.log- Mail log file

pan_packet_diag.log- Initial SSL request

authd.log- Auth issues for GP logins

rasmgr.log- client login/logout events

The most useful for yourself is likely going to be authd.log and rasmgr.log, but I would go through all of them and see if any issues pop up. Detailed logging on the client end may give you some good information as well.

Re: GlobalProtect login window pop-up frequently

BPry — Fri, 03 Mar 2017 14:39:13 GMT

I might have listed a bum log, I can't locate the pan_packet_diag log file on my 3020. All others are mp-log

Re: GlobalProtect login window pop-up frequently

bpappas — Fri, 03 Mar 2017 15:23:06 GMT

I was facing this behavior and I'm not sure why it went away, but it may have been due to the following actions I took.

1. task-bar -> GP icon -> show panel

2. re-enter username and password on the GP panel home tab

3. click connect

i recently had to change my Windows domain password, and perhaps GP failed to update/sync credentials that go to the portal vs. the gateway...

in any event I haven't seen any GP login windows pop up since I took the actions listed above.

Re: GlobalProtect login window pop-up frequently

jyendrapat — Fri, 03 Mar 2017 23:53:52 GMT

If you have recently changed password, I would suggest you to try one of the following steps.

1. Re-enter username/password in GP panel.

2. Log out of PC and log back into the PC and see if the issue goes away.

Re: GlobalProtect login window pop-up frequently

OCfirewallsupport — Sat, 04 Mar 2017 07:39:31 GMT

i have tried above options but it is still same.

Re: GlobalProtect login window pop-up frequently

forenheith — Fri, 03 Nov 2023 08:22:58 GMT

Version 6.2.0-89 still displays annoying pop-ups that cover the active application window without permission. This is a highly unprofessional implementation of the re-authentication functionality. Please fix that ASAP.