topic Re: No more reports in General Topics

No more reports

santonic — Wed, 01 Mar 2017 14:12:23 GMT

I have a long time running PA device with quite a few (scehduled) custom reports configured. However since November 2015 I don't have any reports generated; neither custom nor pre-defined.

I thought I might have run out od disk space for reports so I've configured Report Expiration Period (days) to 90 days. But nothing changed, I still have only old reports and no new reports generating.

Any ideas about this?

Re: No more reports

santonic — Thu, 02 Mar 2017 08:57:24 GMT

Nobody had anything like this?

Re: No more reports

reaper — Thu, 02 Mar 2017 09:56:58 GMT

have you tried restarting management server or device server/ rebooting the firewall, ... ?

sounds like something may have gotten stuck

have you kept the PAN-OS updates since then or is it still what was running back in 2015 ?

Re: No more reports

kiwi — Thu, 02 Mar 2017 10:23:23 GMT

Hi @santonic,

I've encountered some similar issues where daily reports stopped being generated.
A reboot solve the problem but just for a short period of time.

This was on earlier 7.0.x PAN-OS versions.

A lot of debugs were done in root at the time so it might be a good idea to reach out to TAC.

Have you tried restarting logrcvr or rebooted the box for that matter ? Are you seeing different results when you try the 'Run Now' option ? Do you see the same thing if you create a brand new report ?

Hope it helps.

-K

Re: No more reports

santonic — Thu, 02 Mar 2017 12:24:32 GMT

It's PAN-OS 7.0.3 with 491 days uptime 🙂

I'll start with management plane restart. I always thougth it's about disk space so far.

Re: No more reports

santonic — Fri, 10 Mar 2017 09:44:58 GMT

Restarting management didn't help.

So as i had to do a reboot I did an upgrade to 7.1.8 as well and everything is ok now.