https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147858#M49467 <P>Users cannot authenticate to the GlobalProtect website to get the client.&nbsp; Users that downloaded the client before this issue was reported can authenticate with the client.</P> Wed, 15 Mar 2017 18:24:16 GMT kdingwall 2017-03-15T18:24:16Z https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147858#M49467 <P>Users cannot authenticate to the GlobalProtect website to get the client.&nbsp; Users that downloaded the client before this issue was reported can authenticate with the client.</P> Wed, 15 Mar 2017 18:24:16 GMT https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147858#M49467 kdingwall 2017-03-15T18:24:16Z https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147867#M49470 <P>I am not sure why this happened, but I fixed it by running "debug software restart process web-server" from the cli.</P> Wed, 15 Mar 2017 18:50:22 GMT https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147867#M49470 kdingwall 2017-03-15T18:50:22Z https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147919#M49478 <P>Quite odd that restarting the web-server fixed it...</P><P>&nbsp;</P><P>Next time that happens, please check the following:</P><P>&nbsp;</P><P>On GUI:</P><P>Monitor-&gt;System Choose Filter = (subtype eq globalprotect)</P><P>&nbsp;</P><P>On CLI:&nbsp;</P><P>&gt; tail follow yes mp-log authd.log</P><P>&nbsp;</P><P>Then do your attempt and check the logs to get more idea.</P> Wed, 15 Mar 2017 23:09:23 GMT https://live.paloaltonetworks.com/t5/general-topics/cannot-authenticate-to-the-globalprotect-website-to-get-the/m-p/147919#M49478 ansharma 2017-03-15T23:09:23Z