topic Re: Panorama Packet Capture: "File Not Found" in General Topics

Panorama Packet Capture: "File Not Found"

Nick.Chenault — Fri, 17 Mar 2017 13:23:59 GMT

I noticed when trying to open a packet capture in the GUI by clicking the green "down" arrow I get the following error message: "File Not Found". This happens for every capture I try to open with the green arrow in PANORAMA.

The packet capture opens fine if I go to the firewall itself and not panorama.

Re: Panorama Packet Capture: "File Not Found"

kiwi — Fri, 17 Mar 2017 13:57:03 GMT

Hi @Nick.Chenault,

From the PAN-OS 7.0.13 release notes :

Fixed an issue on Panorama where an administrator received a 'File not found' error when attempting to view a threat packet capture (pcap)

Hope this helps.

-Kiwi.

Re: Panorama Packet Capture: "File Not Found"

Nick.Chenault — Fri, 17 Mar 2017 14:26:43 GMT

Thx Kiwi, that is good to know. However we are on Panorama 7.1.7 and PAN OS 7.1.6.

Maybe I should open a TAC case?

Re: Panorama Packet Capture: "File Not Found"

kiwi — Fri, 17 Mar 2017 14:49:47 GMT

Hi @Nick.Chenault,

I've also seen this when clocks are out of sync.

Is there an NTP configured on the FWs ? If not then the threat logs seen on Panorama can be out of sync (the receive_time is earlier than time_generated).

If possible try adding a NTP configuration to the FWs via your template and verify again.

Hope this helps !

-Kiwi