Chromebook Global Protect failing

TerryBradford — Fri, 17 Mar 2017 21:45:03 GMT

I have Setup Global Protect but my chromebook is failing to connect, I thought my config was dud but I have just tried to connect with my macbook and it works exactly as it should.

I can't see why the chromebook wouldn't work, clearly the setup must be right.

3/17/2017, 5:06:44 PM: openDialog, type = 1
3/17/2017, 5:06:44 PM: pop up dialog after initalizing
3/17/2017, 5:06:52 PM: updateGuiLayout state = Connecting...
3/17/2017, 5:06:52 PM: clear error display, in state: Disconnected
3/17/2017, 5:06:52 PM: close authen dialog
3/17/2017, 5:06:52 PM: Close authen dialog
3/17/2017, 5:06:52 PM: updateGuiLayout state = Retrieving configuration...
3/17/2017, 5:06:52 PM: clear error display, in state: Connecting...
3/17/2017, 5:06:52 PM: updateGuiLayout state = Connecting...
3/17/2017, 5:06:52 PM: clear error display, in state: Retrieving configuration...
3/17/2017, 5:06:53 PM: updateGuiLayout state = Discovering network...
3/17/2017, 5:06:53 PM: updateGuiLayout state = Retrieving configuration...
3/17/2017, 5:06:54 PM: updateGuiLayout state == STATE_TUNNEL_DISCONNECTED
3/17/2017, 5:06:54 PM: updateGuiLayout state = Discovering network...
3/17/2017, 5:06:54 PM: updateGuiLayout state = Reset vpn state
3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed
3/17/2017, 5:06:54 PM: Cannot get translated string of: Reset vpn state
3/17/2017, 5:06:54 PM: updateGuiLayout state == STATE_TUNNEL_DISCONNECTED
3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed
3/17/2017, 5:06:54 PM: updateGuiLayout state == STATE_TUNNEL_DISCONNECTED
3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed
3/17/2017, 5:06:54 PM: Back to inital state, enable destroy config
3/17/2017, 5:06:54 PM: Enable delete config btn
3/17/2017, 5:06:54 PM: Enable disconnect btn
3/17/2017, 5:06:54 PM: Disable disconnect btn
3/17/2017, 5:06:57 PM: User collect logs
3/17/2017, 5:06:57 PM: Collect logs started ...

any ideas ?

Re: Chromebook Global Protect failing

ansharma — Fri, 17 Mar 2017 22:08:35 GMT

Hi Terry,

Welcome to the Palo Alto community!

I'd start with checking the certificate because I can see this failing repeatedly.

3/17/2017, 5:06:54 PM: update e/w with error:Gateway Ext-GW: Server certificate verification failed

I'd suggest opening a TAC case so this issue can be resolved better via a call.

Regards,

Anurag

Re: Chromebook Global Protect failing

mike.pochan — Fri, 12 Jun 2020 20:36:21 GMT

Was there ever a resolution for this? We are seeing the same thing, but just for Chromebook users from a single country. We've opened a case but wanted to see if there was something obvious that would resolve the issue.

Re: Chromebook Global Protect failing

OtakarKlier — Mon, 15 Jun 2020 21:50:53 GMT

Hello,

I recently did the same thing but I didnt research it much. However the self signed certificate seems like the likely cause. See if there is a way to install the certificate onto the ChromeBook.

Regards,

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