topic password recovery in General Topics

password recovery

sureshkumaar13 — Tue, 11 Apr 2017 17:10:24 GMT

Hi,

I pressed "M" while booting and i am not getting the console after that.

Kindly someone help me to resolve this issue.

Regards

Suresh Kumar

8197826493

Re: password recovery

TranceforLife — Tue, 11 Apr 2017 17:16:54 GMT

Type "maint" while the device is booting:

Re: password recovery

sureshkumaar13 — Tue, 11 Apr 2017 17:50:41 GMT

Hi,

Thanks for your reply, i am not getting any display at all. I pressed M during booting from that time onwards, i am unable to see any text message itself.

Note: This firewall was used one, where in i tried for maintain mode by pressing M.

Kindly let me know how to get console display.

Suresh Kumar

8197826493

Re: password recovery

BPry — Tue, 11 Apr 2017 19:58:20 GMT

@sureshkumaar13,

What are you trying to accomplish on holding M during the boot process? The process to get into maintenance mode was described by @TranceforLife. Have you tried to simply restart the device after you held 'm' by pulling the power and just starting it up again?

Re: password recovery

sureshkumaar13 — Wed, 12 Apr 2017 02:56:57 GMT

Hi,

yes i restarted, after that but i am not getting any display in my console(hyperterminal) or putty.

Kindly let me know if any other procedure to get console as i am new to palo alto.

Suresh Kumar

8197826493

Re: password recovery

TranceforLife — Wed, 12 Apr 2017 08:10:32 GMT

This is what you have to do:

1) Connect your PC to the CONSOLE port on the PA (l am using USB to serial adapter)

2) Open Windows CMD and type mode then enter:

3) Open PuTTY, change to the serial and YOUR console number in the session as per picture. You now should see console output:

If you don't most likely device is for "spares or repairs" :0 From where did you buy this device? Are you sure it is working or was working?

Re: password recovery

reaper — Wed, 12 Apr 2017 08:52:27 GMT

if you don't see anything at all, you may need to verify your terminal settings are correct: set the terminal emulator to 9600baud, 8 data bits, 1 stop bit, parity none, VT100.

your bootsequence should look somewhat like this

Re: password recovery

TranceforLife — Wed, 12 Apr 2017 09:11:00 GMT

PO forgive me, @reaper how did you create this .gif file? :0

Re: password recovery

reaper — Wed, 12 Apr 2017 09:13:33 GMT

@TranceforLife camtasia 🙂 I use this for all my videos on YouTube and it also supports exporting in gif format 😉