topic Re: Globalprotect Mac in General Topics

Globalprotect Mac

haratz — Wed, 19 Apr 2017 00:08:26 GMT

Globalprotect stopped working - I unistall and installed again and still not connecting

I am using Mac Sierra version 10.12

Please any suggestions?

Thanks

Rachel

Re: Globalprotect Mac

jdelio — Wed, 19 Apr 2017 17:03:13 GMT

2 things..

1. I have moved this message from the "Feedback Forum" to the "General Topics" area.

2. For troubleshooting GlobalProtect, I would recommend you going through this troubleshooting article here:

Troubleshooting GlobalProtect

https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-GlobalProtect/ta-p/75770

If that does not help, there are other articles that might help here:

GlobalProtect resource guide

https://live.paloaltonetworks.com/t5/Management-Articles/GlobalProtect-resource-guide/ta-p/70472

I hope this helps.

Re: Globalprotect Mac

haratz — Fri, 28 Apr 2017 17:17:07 GMT

I need to be able to download the newestGlobalProtect Mac Agent version.

I cant find the link anywhere.

Thanks

Rachel Haratz

haratz@hotmail.com

Re: Globalprotect Mac

jdelio — Fri, 28 Apr 2017 20:15:28 GMT

You need to login to:

https://support.paloaltonetworks.com

Then use the "filter by" option, and select:

GlobalProtect Agent for OS X

Then you should see it listed there.. 3.1.6 and 4.0.0

I hope this helps.

Re: Globalprotect Mac

BPry — Fri, 28 Apr 2017 20:19:10 GMT

@haratz,

Do you control the firewall that you are using as your GlobalProtect Portal? If you do the client itself can be downloaded at support.paloaltonetworks.com or directly through the GUI under Device, GlobalProtect Client.

If you don't control the firewall you'll need to work with the team that does to actually get them to update it.