Bootsrap Image Error

OneAmongMany — Wed, 10 May 2017 16:44:55 GMT

Hi All

I am seeing the following in the system log of a PA-200 on reboot:

critical hw bootstr 0 No bootstrap media detected

I can't find any reference to this message anywhere and indeed all the errors that can be ebcountered while bootstraapping are all severity high, rather than critical:

https://www.paloaltonetworks.com/documentation/71/virtualization/virtualization/bootstrap-the-vm-series-firewall/bootstrap-errors

I have never bootstrapped a device myself, so I don't know if that would have a lasting effect (like it will always check for bootstrap media and leave this message if it doesn't have any)?

There's nothing in the USB port, but the only other thing I can think is that the port is erroneously registering something being plugged in. I've not found any other log messages relating to this, just this one 4 times (each time its rebooted).

Thanks in advance for any help, anyone can offer.

Alex

Re: Bootsrap Image Error

OneAmongMany — Thu, 11 May 2017 14:14:13 GMT

Found some more info under /opt/panrepo/logs:

Error: sda_bootloader_env_print(sda_bootloader_env.c:37): BOOTLOADER: Can't get full environment from /dev/mtd4

Error: init(sda_bootstrap.c:182): BOOTSTRAP: System is not in management_ready mode, current mode firstboot, skipping load

DEBUG: /mnt/install_media: already exists

DEBUG: Looking of detected block devices

DEBUG: Device /sys/block/sda/device not USB:

...

ERROR: btsErrorNoMedia: No USB device found(2)

History.log showed the device appeared to have been bootstrapped previously, perhaps without being factory reset:

First step of https://www.paloaltonetworks.com/documentation/71/pan-os/pan-os/firewall-administration/bootstrap-a-firewall-using-a-usb-flash-drive#_74589

Think this is solved. Hopefully these messages will le tothers find this.

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Bootsrap Image Error

Re: Bootsrap Image Error