topic Re: Upgrade to 8.0.2 bricked my PA500 in General Topics

Upgrade to 8.0.2 bricked my PA500

gefuchs — Wed, 10 May 2017 22:44:59 GMT

So am I the lucky one to have what should have been a simple upgrade brick the firewall?

Was running 7.1.7, normal download and install 8.0.2

Firewall came up with the yellow status light.

Was able at that point to login to gui.

Found this little darling message in the system log:

System messages:
'data_plane: Depend script failed max times'
See dataplane is restarting message
'pktproc_n_log: Traceback (most recent call last):. File /usr/lib/python2.4/site-packages/masterd/mdBase.py, line 1902, in do. do_func(). File /usr/lib/python2.4/site-packages/masterd/mdBase.py, line 2046, in start_event. self.process_inuse(). File /usr/lib/python2.4/site-packages/masterd/mdBase.py, line 870, in process_inuse. core_pattern= self.pansys.dosys(\'/sbin/sysctl -n kernel.core_pattern\', shell=True)[1][0].rstrip(\'\n\').IndexError: list index out of range' )

With help from support the system went from bad to worse, ended up in a continuous reboot loop.

Re: Upgrade to 8.0.2 bricked my PA500

VinceM — Thu, 11 May 2017 08:12:18 GMT

Hi,

Did you move from 7.1 to 8.0.0 then 8.0.2 ?

I 've got many PA500 running in V8 and works well (slow .... but well)

Rgds

Re: Upgrade to 8.0.2 bricked my PA500

gefuchs — Thu, 11 May 2017 12:22:28 GMT

No went from 7.1 directly to 8.0.2

Re: Upgrade to 8.0.2 bricked my PA500

TranceforLife — Thu, 11 May 2017 13:06:29 GMT

I think 8.0.0 MUST be installed first in order to install any other 8.0.X release as it is a base image. But the firewall should not even let you install 8.0.2 release straight away

Re: Upgrade to 8.0.2 bricked my PA500

JacobVela — Thu, 11 May 2017 14:20:18 GMT

If it's anything like previous release versions, 8.0.0 can be downloaded(not installed) and then download and install 8.0.2.

Re: Upgrade to 8.0.2 bricked my PA500

BPry — Thu, 11 May 2017 15:24:34 GMT

I think with all of the backend upgrades that the device is doing this is likely going to happen occassionally on devices; real sorry to hear it happened to you but it is something that I've been worried about on our hardware units that you can't usually just simply fix by rebuilding.

Re: Upgrade to 8.0.2 bricked my PA500

TranceforLife — Thu, 11 May 2017 15:25:27 GMT

I think you must install a base image first anyway

Re: Upgrade to 8.0.2 bricked my PA500

gefuchs — Thu, 11 May 2017 17:47:09 GMT

Luckily this was a non-production box.

I always worry about a Sunday morning upgrade to a remote office.

Re: Upgrade to 8.0.2 bricked my PA500

BPry — Fri, 12 May 2017 13:24:47 GMT

@gefuchs,

I already have a plan for upgrading to 8.0 on our PA-200s in the district offices. Upgrade on Saturday and if anything goes wrong then I'll just plan on being there right away Monday with a replacement.

To be clear though I've been doing this alot lately without any real issue; with everything on the backend changing I just think that there's likely more of a chance that something could go wrong compared to past releases.