topic Cannot Uninstall or repair Global Protect vpn client on Windows in General Topics

Cannot Uninstall or repair Global Protect vpn client on Windows

sansari — Mon, 22 May 2017 21:30:46 GMT

Hi:

This morning I received the ugrade version prompt for the VPN client I mindlessly clicked yes but didn't reboot and kept working... During the day I did a reboot of the laptop and received an error prompt about MFC120.dll missing. I already tried uninstalling and repair and both options don't work.

- Is there a manual way to uninstall GP VPN Client ?

- or Is there a way to force install over a previous installation ? (i've downloaded the latest version of the VPN client msi)

Hope someone can answer.

Thanks,

_SAnsari

Re: Cannot Uninstall or repair Global Protect vpn client on Windows

Raido_Rattameister — Mon, 22 May 2017 23:12:17 GMT

Did you try to clean up registry?

https://live.paloaltonetworks.com/t5/Configuration-Articles/GlobalProtect-Error-During-Installation-quot-An-instance-of/ta-p/51937

Re: Cannot Uninstall or repair Global Protect vpn client on Windows

sansari — Tue, 23 May 2017 14:58:50 GMT

I tried the steps mentioned.

- Removed the registry entries

- PanGPS service isn't running ... so couldn't perform that.

- rebooted

- executed the msi file again to install.

- "remove" gets interuppted (install encounters an error)

- "repair" give (account already exists) and then errors out.

- GlobalProtect still appears under Installed programs.

Anything else I can try ?

Re: Cannot Uninstall or repair Global Protect vpn client on Windows

sansari — Tue, 30 May 2017 20:57:05 GMT

Here is what finally worked for me. I was able to successfully repair the install using the installer of the previous version. But after uninstalling and reinstalling the new version the same error occured.

I was able to finally successfully install the new version after reinstalling vcredist_x64.zip and after that I was able to successfully install the new version.

Re: Cannot Uninstall or repair Global Protect vpn client on Windows

jdprovine — Wed, 31 May 2017 16:06:14 GMT

So why wouldn't a newer version work for you?

Re: Cannot Uninstall or repair Global Protect vpn client on Windows

Ash2k — Wed, 14 Jun 2017 14:43:21 GMT

We experience many similar issues with a missing dll error when upgrading from 3.0.3 to 3.1.6. Repairing MS Visual C++ 2013 Redistributable resolved the issue in our cases.